Salesclerk - Fishing at Green Top Sporting Goods Corp – Ashland, Virginia

Position Title: Salesclerk – Fishing

Reports To: Department Manager

Job Summary
The primary responsibility of the Salesclerk is to create for the customer with a positive shopping experience through welcoming greeting, sharing of relevant knowledge and experience, and effective presentation of merchandise.

Essential Duties

• Ensures that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer in a positive, personable manner
• Works with the Fishing Department Manager to execute opportunities to build Green Top’s fishing business
• Interacts with the public that encourages greater participation in fishing and support of Green Top
• Guides customers to desired merchandise or connects them to more knowledgeable co-workers
• Maximizes opportunities to sell related merchandise
• Handles customer purchases, returns, exchanges, merchandise credits, check authorizations, rain checks and discretion discounts (for example, price matches and employee sales)
• Completes all POS transactions according to company policies and procedures
• Completes all required paperwork in a neat, careful and timely manner
• Resolves customer concerns in manner that respects customer while following accepted operating guidelines
• Stamps, marks, tags or otherwise assigns price to merchandise
• Maintains orderly display of merchandise on shelves, end caps, counters and other areas
• Maintains up-to-date knowledge of store layout and merchandise locations
• Supports company’s loss control efforts through diligent observation of customer behavior and purchases
• Keeps assigned area clean and neat
• Performs other duties as required or directed

Essential Physical Requirements

• Ability to move or handle merchandise and supplies weighing 0-50 pounds
• Ability to stoop, bend, reach, push, pull and move merchandise as necessary
• Ability to hear pages, telephone conversations and general announcements
• Ability to move around the store as necessary to assist customers
• Ability to recognize and identify merchandise and read necessary reports
• Ability to work a varied schedule as business conditions dictate
• Ability to stand an entire work shift
• Ability to handle bait (Fishing Section)

Knowledge, Skills & Abilities

• Knowledge of basic loss prevention techniques
• Basic math skills: adding, subtracting, multiplying, dividing
• High degree of situational awareness
• Ability to use multi-line phone system
• Ability to make change without register assistance
• Ability to communicate verbally and in writing using English language
• Ability to establish appropriate priorities while multi-tasking
• Ability to analyze problems and apply sound solutions
• Ability to efficiently and accurately access, input, modify and print information through POS register system
• Ability to communicate and work effectively with co-workers and customers
• Ability to retain company and customer information in confidence
• Ability to process stress in a positive manner

Qualifications

• High school diploma or GED
• Applicable experience with products similar to those in the department
• Prior retail sales experience (preferred)