Real Estate Consultant at SiteZeus – Tampa, Florida

Location: Remote (U.S.)

Type: Full-Time

Department: Client Success

Reports to: VP of Client Success

About SiteZeus: SiteZeus helps brands make smarter real estate decisions using data, analytics, and predictive modeling. Our products support site selection, market planning, and growth strategy for multi-unit operators and enterprise brands. We work at the intersection of real estate, data science, and business strategy — which means our work is impactful, complex, and highly consultative.

Overview: We’re hiring a Real Estate Consultant to own a portfolio of customers and drive retention, adoption, and expansion. This role is client-facing and outcome-driven: you’ll serve as the primary point of contact for your accounts and lead strategic conversations that connect SiteZeus insights to measurable business decisions. Consultants partner with Analysts who support technical execution (data preparation, model builds, QA, and reporting). The Consultant remains the owner of the client relationship and is accountable for customer health, renewals, and growth.

What You’ll Do: Client Ownership & Strategic Success

Own overall customer health for a book of business, including retention risk and renewal outcomes

Build strong relationships with client stakeholders, including executive-level contacts

Align customer goals to SiteZeus product capabilities and help clients operationalize insights

Lead onboarding and implementation success in partnership with internal teams

Adoption, Value & Business Reviews

Drive adoption through structured engagement plans, usage monitoring, and proactive outreach

Lead recurring client meetings

Develop and deliver client-facing decks and presentations

Translate highly technical deliverables into clear business narratives and recommendations

Revenue Protection & Expansion

Own renewal processes, including timelines, negotiation support, and documentation

Identify upsell and expansion opportunities through usage trends and client growth signals

Proactively detect churn risk indicators (low engagement, org changes, missed value, dissatisfaction)

Internal Collaboration

Partner closely with your pod Analyst to prioritize work and deliver timely outputs

Review model outputs and deliverables for quality and client readiness

Document customer feedback and escalate trends to Product in a structured way

Contribute to internal process improvement and documentation

What We’re Looking For Required Qualifications

2–5+ years of experience in Consulting, Customer Success, Account Management, or Client Services

Experience in commercial real estate, site selection, retail strategy, or location analytics

Strong client communication and presentation skills (written and verbal)

Experience managing renewals and customer health in a SaaS or services environment

Comfort working with data-driven products (you don’t need to be a data analyst, but you must be curious and adaptable)

Strong organizational skills and ability to manage multiple priorities

Preferred Qualifications

Experience working with enterprise customers

Experience supporting analytics, BI, or data-heavy SaaS products

Familiarity with adoption/usage metrics and customer lifecycle management

What Success Looks Like (First 90–180 Days)

You take full ownership of a pod portfolio and establish trusted client relationships

You run consistent meeting cadence and proactive customer health management

You deliver clear, executive-ready value storytelling (ROI, outcomes, wins)

You partner effectively with the Analysts to improve speed, quality, and throughput

You contribute to reduced churn risk and stronger renewal forecasting

Compensation Base salary target: $65,000-$75,000

Target annual bonus: 10%

Benefits: health insurance, PTO, and additional benefits per company policy

Why This Role Matters: SiteZeus is in a growth phase and actively improving product capabilities. This role is essential to ensuring customers receive consistent strategic support, clear value delivery, and proactive partnership as the platform evolves.