Senior Operations Manager for Premier Orthodontics at Specialty Dental Brands-AZ – Phoenix, Arizona

Location: Multiple Office Location. On-site 4 days per week with 1 remote day; applicants must be local to the area.

Website: Premier Orthodontics | Affordable Braces in Phoenix & Chandler

Job Description:

The Senior Office Manager is responsible for overseeing the day-to-day operations of dental office locations, ensuring that each office functions efficiently, provides exceptional patient care, and meets business goals. This position involves managing a team of office staff, maintaining office systems, overseeing financial operations, and ensuring compliance with dental regulations. The Senior Office Manager plays a key leadership role in creating a positive patient experience, improving office workflow, and ensuring operational success across all locations.

Responsibilities:

• Supervise, train, and support office managers and front-office staff across multiple locations.
• Provide leadership to ensure staff performance aligns with the office’s goals and values.
• Conduct regular performance evaluations and provide feedback to encourage professional growth and maintain high staff morale.
• Ensure proper staff scheduling to meet the needs of each location, including managing time off, ensuring adequate coverage, and handling emergencies.
• Handle employee issues, conflicts, or disciplinary actions according to company policies and procedures.
• Oversee the daily operations of assigned each office locations, ensuring efficient patient flow, optimal staff utilization, and effective use of resources.
• Ensure that all locations comply with health, safety, and legal regulations, including infection control protocols, HIPAA standards, and local/state dental requirements.
• Monitor and analyze office performance metrics, identifying areas for improvement and developing solutions to increase efficiency and profitability.
• Oversee patient billing and insurance processing, ensuring accuracy and timely submission of claims.
• Ensure that each office location provides an exceptional patient experience by managing front-office operations, patient communication, and appointment scheduling.
• Address and resolve patient complaints or concerns promptly, ensuring positive outcomes and maintaining high levels of patient satisfaction.
• Work closely with the clinical team to ensure patients receive timely and high-quality care.
• Ensure all locations comply with industry regulations and best practices, including ADA standards, OSHA requirements, and HIPAA.

• Experience working in a multi-site / multi-location practice environment.
• High school diploma or equivalent required; bachelor’s degree in business administration, healthcare management, or a related field preferred.
• Minimum of 5 years of experience in dental office management, with at least 3 years in a supervisory role overseeing multiple locations or a large team.
• Knowledge of dental office software, electronic health records (EHR), and practice management systems.

Comprehensive Benefits Package:

• Medical, Dental, Vision, and 401 (k)
• Paid holidays
• Paid time off

Join our team and be part of a practice dedicated to excellence in orthodontic care. If you're ready to take your career to the next level, apply today!