eBranch Manager at On Tap Credit Union – Golden, Colorado

Onsite

Reports to: VP of Member Experience & Retail Delivery

Lead the Future of Digital Banking Experience

At On Tap Credit Union, we believe banking should feel personal—no matter the channel. We’re looking for a dynamic eBranch Manager to lead our digital service and lending operations, ensuring every member interaction—whether online, over the phone, or through mobile banking—reflects our commitment to exceptional service and our K.E.G. of Excellence values.

If you’re a strategic leader who thrives on coaching teams, driving performance, and enhancing digital member experiences, this is your opportunity to make a meaningful impact.

What You’ll Do

Lead & Develop a High-Performing Team

• Manage and coach a team supporting inbound service and lending queues
• Conduct regular 1:1s, performance reviews, and service quality audits
• Develop employees through coaching, training, and career growth planning
• Build schedules and manage staffing to ensure strong service levels
• Recognize and reward high performance while fostering a positive, engaged culture

Drive Performance & Results

• Lead the eBranch to achieve sales, service, lending, and advocacy goals
• Monitor performance metrics and conduct weekly team huddles
• Oversee loan production to support annual growth targets
• Recommend and implement strategies to improve individual and team performance

Enhance the Digital Member Experience

• Oversee online banking, mobile services, bill pay, and phone operations
• Identify and implement process improvements to increase efficiency and satisfaction
• Ensure a seamless, consistent member experience across all remote channels

Lead as a Strategic Partner

• Model accountability, professionalism, and alignment with company values
• Manage department budgets and resources responsibly
• Act as an escalation point for member and employee concerns
• Collaborate across departments to support organizational success

Ensure Compliance & Operational Excellence

• Maintain adherence to all regulatory and internal policies (BSA, OFAC, etc.)
• Ensure proper controls, documentation, and fraud prevention practices
• Stay current on industry trends and compliance requirements

What You Bring

• 5+ years of financial services experience, with 3+ years in leadership
• Strong understanding of lending, call center, and digital banking operations
• Proven ability to coach, develop, and inspire teams
• Strategic mindset with strong analytical and decision-making skills
• Passion for delivering exceptional member experiences
• Excellent communication, organization, and interpersonal skills
• Tech-savvy with experience in digital platforms and reporting tools

Education:

• High school diploma or GED required
• Bachelor’s degree preferred

What Makes You a Great Fit

• You’re a people-first leader who builds trust and accountability
• You thrive in a fast-paced, performance-driven environment
• You’re energized by developing others and driving results
• You think strategically about digital service and member experience

Our Culture: The K.E.G. of Excellence

At On Tap, our values guide everything we do:

• Kind – We lead with empathy, care, and integrity
• Engaged – We show up, collaborate, and grow continuously
• Genuine – We are authentic, honest, and humble

Why Join On Tap Credit Union?

You’ll be part of a team that values relationships, innovation, and community impact—where your leadership directly shapes the member experience and drives meaningful growth.

Ready to lead the future of digital member experience? Apply today!

Great benefits, competitive salary, and bonus eligible