Financial Aid Analyst at Arkansas State University – Jonesboro, Arkansas

Position #: A00242

Department: Office of Fin Aid and Scholarships -HSU

Employment Status: Full time (29-40 Hrs)

# of openings: 1

Proposed Salary Range: $35,000-$42,500.00

Type of Employment: Staff

Location: Henderson State University
Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.

Position Summary:

The Financial Aid Analyst provides excellent customer service and guidance to financial aid applicants and their families throughout the financial aid process, and determines eligibility within the parameters of institutional, state and federal requirements. The successful candidate will demonstrate a commitment to promoting the success of all students, including those who are first-generation, from underrepresented populations, and/or of low socioeconomic status.

Duties & Responsibilities:

• Provides excellent customer service and guidance to financial aid applicants and their families throughout the financial aid process, and determines eligibility within the parameters of institutional, state and federal requirements
• Demonstrate a commitment to promoting the success of all students, including those who are first-generation, from underrepresented populations, and/or of low socioeconomic status
• Expedite student financial aid applications to address issues and concerns as they arise
• Utilize conflict resolution skills and identify potential solutions to issues
• The financial aid analyst in this role should be diligent, personable, and accommodating to the needs of students and parents
• Keeps current on financial aid regulations such as U.S. Department of Education's website and notifications, and National Association of Student Financial Aid Administrators (NASFAA) publications and disseminates information to subordinates
• Partners with senior-level Financial Aid staff to update all policies and procedures in compliance with the most current state and federal regulations. Ensure the accuracy and integrity of student aid records and internal and external reports
• Attend workshops and conferences to keep abreast of regulations
• Study written material for the purpose of understanding institutional, state and federal aid programs and institutional policies and procedures
• Provide feedback and recommendations to the Director of Financial Aid regarding policies and procedures
• Maintain student confidentiality in accordance with FERPA regulations. Discretion and reliability in sensitive and confidential matters are vital
• Ensures outstanding service and support for Henderson State students and surrounding communities to assist in educating and preparing families for a successful transition to college
• Performs other duties as required or assigned by the Director

Knowledge/Skills/Abilities:

• Knowledge of supervisory practices and procedures.
• Knowledge of student financial aid programs, standards and procedures.
• Knowledge of counseling and interviewing techniques. Knowledge of principles and practices of money management.
• Ability to review and evaluate student financial needs and prepare appropriate financial aid package.
• Ability to disseminate information orally and in writing.
• Ability to collect, analyze, compile, and record data on financial aid.
• Ability to supervise the work of subordinates.
• Ability to work independently as well as in a team environment.
• Strong interpersonal skills
• Excellent verbal and written communication with the ability to communicate effectively with students, parents, staff and faculty.
• Excellent interpersonal skills with a high level of customer service skills.
• Ability to work under pressure and meet timelines and objectives.

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: All postings close at 12 A.M. CST on the closing date

Minimum Qualifications:

An earned Associate's degree.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

E-Verify Participation Notice:

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

E-Verify Right to Work:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf