Do you LOVE dogs? Would you love to WORK with dogs?

Dogtopia is looking for fellow dog lovers to join our growing team as a Dog Groomer! Dogtopia is the industry leader in dog daycare where health and safety is always our #1 priority. We provide a fun, fast-paced work environment that focuses on team culture and always makes it the Most Exciting Day Ever!

Purpose Beyond Profit

We “Enhance the joy of dog parenthood...” by providing clean, safe, and educational dog daycare to our furry guests and their pet parents. We believe in creating better canine citizens by truly S.E.E.ing (Socializing, Exercising, and Educating) each dog; which we believe helps keep dogs in their loving, forever homes and out of shelters.

We also “...Enable dogs to positively change our world” through our Dogtopia Foundation. Our foundation features three worthy causes: sponsoring service dogs for returning service veterans, youth literacy programs, and initiatives to employ adults with autism. We host weekly Foundation fundraising events within our daycare center, including fun photo booth days, special treats, and dog arts and crafts.

The Role

Dog Groomer

Purpose of the Job:

Perform exceptional dog grooming services including haircuts, baths, nail trims, teeth brushing, etc.

Job Functions and Performance Standards:

• Provide compassionate care to all grooming dogs
• Follow dog breed standards and Pet Parent's instructions for clipping and trimming coats
• Discuss with Pet Parents their pets’ grooming needs, identify services, and set expectations
• Make recommendations for styles, maintenance, and products
• Communicate if/when style/cut is not possible for safety reasons
• Assist PPCs in ensuring vaccines are up to date
• Record necessary information, pertaining to a dog’s groom (tools/techniques used), temperament and/or potential health concerns in our POS system
• Use proper dog handling/safety procedures in line with Dogtopia training
• Equipment upkeep and care
• Complete cleaning tasks as required
• Perform other duties as assigned

Customer Service:

• Embodies the NBD of Dogtopia through the Dogtopia-isms:
• We LOVE life unconditionally like a dog
• We STAY loyal to our pack
• We CHASE the absolute highest standards of safety
• We PLAY to our full potential
• We TREAT every day like It’s the Most Exciting Day Ever
• Maintains confidentiality in Dogtopia practices and all aspects of the business
• Welcomes all customers promptly and professionally
• Effectively communicates coat care, health, and behavior concerns with customers in a professional manner
• Schedule appointments through our systems
• Checking dogs in and out in our POS system, including collecting payment

Perks and Bonuses

• 50% Commission on grooming and bathing services
• Bring your dog to work!
• Team member referral bonuses of up to $500 each
• Medical, vision, and dental insurance available
• Access to free mental health care tools
• Birthday bonus
• Team support bonuses for filling in when needed
• Competitive pay with bi-annual check-ins and reviews
• Holiday bonuses as well as holiday pay
• Opportunities for cross-training and company advancement
• A strong, positive team culture that values inclusivity and transparency
• Hands-on managers who work side-by-side with our team
• Personal development opportunities in the dog industry, as well as sales, customer service, and dog behavior and handling
• Paid online Dogtopia Connect training prior to your first day*
• A companywide focus on health and safety – pups and people

*Some courses in Dogtopia Connect are industry certifications and are eligible for CEUs through the CCPDT

Work Environment & Abilities Needed: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level in the work environment is usually moderately loud
• Ability to lift up to 50 pounds
• Ability to bend, twist, stoop, lift, reach, kneel, crouch, push, pull, handle grooming equipment, type on a keyboard and use a computer mouse.

Requirements:

Equipment: Must have your own set of professional grooming tools

Education: High school Diploma or Equivalent

Licenses/Certifications: Grooming certificate preferred

Experience: Minimum of 2 years of professional grooming experience in a salon or a graduate of a grooming school with a minimum of 1 year of professional grooming experience in a salon

Skills:

• Time management
• Strong customer service skills
• Ability to learn new processes and software specific to the business
• Ability to problem-solve
• Strong verbal communication skills
• Attention to detail and the ability to multitask and prioritize
• Ability to work independently and as part of a team
• Has a positive attitude and is willing to contribute to a positive team culture
• Proficiency in all breed standard haircuts
• Able to groom an average of 5-6 dogs per day.