Bill and Account Collectors jobs in Georgia

Automotive Collections Specialist
Sandy Springs, GA, USA
Requisition ID Req #10797

About Asbury

Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

The Collections Specialist will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes.

Duties/Responsibilities

Works a daily aging report to address all balances 30 to 120 days outstanding

Daily customer contact to determine status of payment

Inputs ongoing, detailed collection notes in CDK in the CCCA function

Processes credit card and check by phone payments

Assists customers with billing inquiries and account reconciliation

Assists customers with parts or service disputes, serve as contact between fixed operations personnel and customers to resolve issues

Provides requested copies for payment

Forwards requests for account information change to credit desk

Immediately advises management of disconnected phone, constant busy or other concerns regarding customer contact

Immediately advises management of disputed billing or terms and partial payment offers

Monitors credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule

Prints request and back up information to present to AR manager or Director for override approval/denial

After manager/director has made a credit decision, accesses the COV function in CDK and perform the override or change the invoice to cash as per management approval

Promptly replies to the field with the necessary information

Follows up with customer for collection efforts if override is denied

Scans of Deposits

Generates the first draft of the monthly AR report to include outstanding balances 60-120 days and provide a payment status of each

Reprints past due invoices for 20th mailing to customers

Assesses accounts on credit hold, and process and forward a COD removal form to AR manager(s)

Performs other related duties to benefit the mission/vision of the organization

Education & Experience

High School Diploma

Prior business to business credit experience required

Business to Business experience

A solid understanding of the Accounts Receivable Function

Excellent communication skills

A general understanding and working knowledge of Microsoft Excel and Outlook

Pay and Recognition:

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

Up to 12 weeks paid pregnancy leave (disability leave)

Paid Parental Leave

Health savings

Flex spending accounts (tax free)

Short-term and Long-term disability plans

Life Insurance (Whole Life and Term)

401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development

Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resources

Employee assistance program

Employee discounts on parts and service repairs

Scholarship awards

Opportunities to join our community service initiatives, which includes paid volunteer hours

Aggressive Employee referral program with bonus opportunities

INDOTHER

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Job Details

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Pay TypeHourly

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Automotive Collections Specialist at Asbury Automotive Group – Sandy Springs, Georgia

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