Weekend availability is a requirement of this position.

Benefits of working for us!

Full-time employees:

• Employer paid, employee Medical, Vision, Dental, Life Insurance.

Full-time & Part-time (20+ hours per week)employees:

• Supplemental Insurance options
• Paid time off + Paid holidays
• Additional $1.00 per hour when working on Sundays
• Additional $0.25 per hour when working before 7AM or after 7PM
• 100% ESOP (Employee Stock Ownership Plan)
• 401(K) retirement plan w/ employer match up to 5%
• 20% Employee only discount
• And more!

Summary/Objective

This position is responsible for providing excellent customer service while ensuring accurate, efficient cash handling and POS operations. This position is also responsible for the front-end area's work safety, food safety, quality control, and general housekeeping duties.

Position Responsibilities (Include, but not limited to)

Operations

• Ensure accurate and efficient in-store cash handling procedures, including all cash, checks, debit/credit, and EBT transactions.
• Adhere to all food safety and sanitation requirements.
• Complete daily activities as assigned or needed. Ensure daily tasks and assignments are accomplished correctly and timely.
• Participate in department and store staff meetings as required.
• Use work-related equipment correctly and under the manufacturer's guidelines.
• Adhere to company guidelines regarding internal and external loss prevention, including risk management, accident prevention/safety awareness, and loss prevention.
• Contribute to a productive, enjoyable work environment for customers and employees.
• Proactively identifies and performs general housekeeping opportunities and tasks.
• Ensure hazardous conditions are promptly and appropriately handled.
• Participate in training and mentoring processes of other team members as needed or assigned.
• Knowledge of Foodie Flash, Moolah, and produce codes.
• Till responsibility and organization.
• Perform checker duties within the department as required by business needs.

Customer Service

• Immediately greet all customers with genuine enthusiasm and sincerity. Customize the approach to meet the customer's needs and build rapport. Create customer loyalty through individual service.
• Effectively shifts gears to meet customer needs. Move quickly and easily from greeting to providing product information, up-selling, closing the sale, thanking, and inviting them back. Effectively assess a customer's needs and appropriately suggest product with the opportunity to interact with that product.
• Ensure all phone inquiries are handled with appropriate phone etiquette. Ensure customer service expectations are achieved on a department-wide basis.
• Ensure the department is clean, organized, and customer-friendly.

Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.

Supervisory Responsibility

• None

Pay Scale

We believe in paying employees fairly for doing work of comparable character in line with the Oregon Equal Pay Act, and we’ve implemented an internal pay scale system based on hours worked.

This position is part of our internal pay scale, which means for every 1040 hours you work, you’ll move to the next level in pay until you reach the maximum of the scale – we call that “Journeyman.” Pretty cool, huh?

Reaching Journeyman is a big deal around here! Yes, it means you’ve reached the top of the pay scale – yay! It also means you’re someone we rely on to go the extra mile. You’re now that person who asks others how you can help, sees areas where you can help without needing to be asked, and the “go-to” person for new employees. We look forward to seeing you reach that goal.

Work Environment

While performing the duties of this job, the employee regularly works in a retail food environment with a diverse population and may be exposed to inclement weather.

Travel

• This position typically requires no travel.

Required Education, Skills, and Experience

• Current Food Handlers Permit.
• One (1) year of customer service experience in a retail, service, or related environment.
• Previous cash handling experience is strongly preferred.
• Proven ability to work with numbers and perform basic math skills without a calculating device.
• Ability to prioritize multiple tasks simultaneously and produce quality with deadlines. Responds with an appropriate "sense of urgency" when needed.
• Excellent time management and organizational skills.
• Demonstrates a high level of self-motivation, takes initiative, and problem-solving.
• Proven success as a team member; demonstrated ability to work well with diverse groups of people.
• Exceptional customer service and communication skills.
• Proven ability and willingness to interact and perform all job responsibilities with professionalism
• Understands and adheres to strict confidentiality guidelines.
• Ability to input and navigate computers and software.
• Proven ability to meet attendance requirements, dependable.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities in this job. Duties, responsibilities, and activities may change at any time, with or without notice.