About Steamroller Animation

It’s different here. We’re a fun-loving bunch, passionate about our craft. We grow together, learn together, play together, and work on some of the coolest projects on the planet. If you’re looking for a welcoming atmosphere, a culture that’s dedicated to helping you grow and thrive, and ample opportunity to advance, we’d LOVE to hear from you.

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About the role

Are you passionate about technology with a love for all things animated? Steamroller Mauritius is looking for a Senior IT Technician to keep our digital dreams running smoothly. If you’re passionate about solving technological puzzles, ensuring seamless workflows, and supporting a talented team of creatives, this could be the perfect role for you.

*** This is a full-time, on-site position at our Mauritius studio ***

Responsibilities:

• Provide on-site support to end users for hardware (workstations and printers) and standard software (Windows OS, Office Suite).
• Troubleshoot hardware and software issues.
• Manage local infrastructure, including servers and networks, as needed.
• Ensure compliance with electrical safety standards.
• Repair or replace damaged hardware.
• Upgrade systems to maintain compatibility with current software.
• Install and update antivirus software to ensure user-level security.
• Perform on-site analysis, diagnosis, and resolution of complex PC issues for end users, and recommend or implement corrective hardware solutions, including off-site repair when necessary.
• Serve as the first point of contact for user error reporting and general IT support.
• Build and maintain positive relationships with all departments and colleagues.
• Conduct daily backup operations.
• Maintain and manage technical documentation.
• Provide training and support to end users and staff on computer operations and related issues.
• Offer guidance to junior team members when required.
• Respond promptly to security or usability concerns.
• Assist other support areas to ensure service levels meet business requirements.
• Construct, install, and test customized configurations across various platforms and operating systems.
• Contribute to team initiatives and perform additional tasks to support departmental goals as needed.
  
  

• Bachelor’s degree in Computer Science or a related field is a plus.
• 2+ years of experience in computer networks and system maintenance.
• A+, Linux, or Cisco Certified Network Associate (CCNA) certification is a plus.
• Excellent written and verbal communication skills.
• Strong interpersonal and collaboration skills.
• Proficiency in database programming and software installation.
• In-depth knowledge of the TCP/IP protocol suite, security architecture, and methods for securing and hardening operating systems, networks, databases, and applications.
• Knowledge of the incident response life cycle.
• Solid understanding of threat and attack landscapes, attack vectors, vulnerabilities, and how they are exploited by malicious actors.
• Strong understanding of computer, network, and security systems.
• Excellent analytical, critical thinking, and problem-solving abilities.
• High attention to detail.
• Ability to communicate effectively in English.