Position Overview:

Shearer Supply is looking for a Credit & Collections Specialist to support our credit team with collections efforts and basic credit review activities. This individual will be working directly with customers and Territory Managers. This role will focus on managing past due accounts, assisting with customer credit evaluations, data entry, and maintenance of accurate account information.

To be a successful collections specialist, you should be analytical, detail oriented, a strong communicator, and have great data management skills. Ultimately, a top-notch collections specialist should have extensive knowledge of collection laws, and continuously find ways to improve the company’s debt recovery.

Position Responsibilities:

• Maintain and update customer accounts and credit records
• Assist with reviewing credit applications and supporting documentation within established guidelines
• Make daily decisions regarding order holds or releases based on credit limits and payment status
• Monitor aging reports and perform outbound collections via phone and email on past due accounts
• Communicate directly with customers to resolve payment issues and negotiate payment plans where applicable
• Escalate high-risk accounts to credit manager
• Partner with internal teams to address billing or account concerns

Qualifications:

• 0-2 years’ experience in finance, accounting, administrative support, or making collection calls
• Bachelor's degree in business-related field
• Proficient in Microsoft office applications
• Proficient in data entry
• Excellent communication skills
• Detail-oriented with strong organizational skills
• Strong character

Physical Requirements:

• Ability to sit for extended periods while performing desk-related tasks.
• Proficiency in using office equipment such as computers, printers, and phones
• Ability to see and read computer screens and printed documents clearly
• Ability to communicate effectively in person and via phone
• Ability to lift and carry items up to 20 lbs
• Ability to maintain focus and productivity during long periods of work.
• Ability to work in a standard office environment