The Warehouse Case Management Assistant is responsible for performing investigations and following up on warehouse cases involving customer order issues. The position also involves performing administrative duties to assist with certain operations of the company.

Duties and Responsibilities:

• Views videos of employees processing orders ensuring SOP was performed during the picking, shipping or receiving process to determine if an error was made.
• Collects, reviews, inputs, and edits data into a case management system that processes customer orders in the company’s warehouse.
• Audits various functions of the product output of the warehouse for customer orders such as receiving, picking, and shipping.
• Enters certain data into to NetSuite and WMS (Wave Trak) or other related tasks.
• Requests inventory counts of products stored at the company’s warehouse as needed.
• Provides basic support for customer service issues by documenting, tracking/monitoring, and responding to clients via email, phone, or other methods in a timely fashion.
• Provides support to the General Manager by processing administrative work, including processing product returns virtually/entry of RA’s/ emailing customers, Sales team, and Warehouse team.
• Performs daily office tasks such as filing, recording, maintaining records, and other similar duties.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.