The Enterprise Support Claims Coordinator will provide accident and incident responses for the enterprise when company personnel and/or assets are involved. The role is also responsible for ensuring hazmat and security shipments are dispatched and transported in compliance with both internal company policies and governmental requirements.

Responsibilities

• Perform claim intake for incidents/accidents involving Enterprise Personnel and Assets (includes proper documentation of claims and supporting documents within internal systems)
• Adhere to Enterprise Accident Response Policies and Procedures (including Workers Compensation)
• Ensure Department of Transportation Post Accident Drug and Alcohol Screening (DOT/BAT) is completed in accordance with Federal DOT and Company Requirements
• Complete Security Briefings for High Value Shipments and ensure proper monitoring and tracking during transit
• Provide support functions associated with the dispatching of Hazardous Material Shipments including verbal briefings, proper shipment paperwork, and any permits required for transit by government agencies
• Maintain strong partnership and communication with other departments (operations, safety, driver support, warehouse) via email and phone
• Assist with on-going personnel training and training of new team members
• Be involved in highly sensitive and complex incidents/accidents that require high level of confidentiality and professionalism
• Work overtime when needed to support the team and Enterprise

Knowledge, Skills, and Abilities

• Ability and desire to work in multi-task fast paced environment
• Detail oriented and self-motivated (can work alone if required)
• ⁠Ability to work with complex, sensitive, and stressful incidents.
• Understanding and/or knowledge of government regulations applicable to the transportation industry
• Good interpersonal skills
• Excellent communication (verbal/written)
• Ability to work with situations requiring confidentiality
• Flexibility to work different shift schedules when needed
• Proficient in Microsoft Office Suite

Education/Experience

• Bachelor’s Degree or equivalent work experience required
• Experience working in a high-volume call center preferred
• Ability to communicate verbally and in writing in Spanish preferred
• Experience working with Risk Management Information Systems (RMIS) preferred

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $19.23-$29.87
• Pay Grade: 6
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor