Assistant Golf Professional/Shop Retail Assistant:

Position Concept: This person assists the Head Golf Professional Tournament Director of day-to-day golf operations of the facility. The position is responsible to supervise and manage total golf operations in the absence of the Head Golf Professional and Director of Golf. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers.

Supervised By: Head Golf Professional | Tournament Director

Specific areas of responsibility may include:

• Golfer Check-in/Reservation
• Overseeing Outside Services
• Group events/outings
• Handicap System
• Overseeing Starters/Player Assistants
• Merchandising the golf shop
• Golf Instruction
• Men’s/Women’s Club

Specific responsibilities include but are not limited to:

• Golfer check-in and fee collection; control and manage play

• Assist with all opening and closing procedures

• Assist in managing facility tournament operations including weekly events

• Assist in tournament operations and weekly events including planning, pre-tournament contracts, post-tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up

• Conduct individual lessons and group clinics

• Assist with men’s, women’s, and junior golf events and programs

• Assist in Player Development programs using PGA tools and resources

• Assist with management of outside service staff to ensure the highest quality of customer service is achieved

• Assist in managing golf car operation, practice facility, and club storage service (as applicable)

• Provide club repair and club fitting services to customers

• Directly responsible for timely and consistently maintaining the club’s USGA Handicap System

• Assist in the inventory control of hard goods, soft goods, and special orders including: ordering procedures, receiving procedures, inputting into point of sale, pricing procedures, display, and sales

• Assist in planning and budgeting for the golf operations

• Conduct oneself in a professional manner and maintain a professional image at all times

• Assist with the administration of applicable staff via recordkeeping, work schedules, etc. in accordance with facility human resource policies

• Assist in coordinating golf activities with other departments

Knowledge, Skills and Traits

• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations

• Fundamental supervisory practices and principles

• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

• Strong organizational, planning and prioritization skills

• Self-motivated with a desire to promote and market

• Service and customer-focused attitude

• Experienced in written and oral business communications

• Remain up-to-date on customer relationship management tactics and strategies

• Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament, and database

• Maintain and promote a positive professional image within the community