GENERAL SUMMARY:

Responsible for the efficient and orderly registration of patients in the Emergency Department. Obtains accurate and complete patient demographic and financial information, required consents and ensures patients are aware of medical center policies, procedures and third party payer requirements. Provides additional directions and information to ensure continuity of patient care including coordinating bed placement for patients and providing accurate demographic information to Emergency Medical Service (EMS) personnel.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Understands and operationalizes federal regulations regarding Advance Directives, COBRA, Medicare, Corporate Compliance, OSHA and HIPAA; reports safety and customer concerns.

3. *Acts as a department resource for staff and is a system super-user for ADT/registration systems; assumes Lead Registrar responsibilities in their absence.

4. *Able to work in all registration areas (including the Emergency Department).

5. *Receives and processes reservations from physicians and/or representatives for all services; secures required patient information, including applicable physicians, medical necessity/diagnosis, insurance, pre-certification/referral information and third party payer requirements; coordinates the scheduling of tests and/or bed assignments in various departments as needed.

6. *Interviews and registers incoming patients in person or via telephone, which initiates the medical record and the patient account; obtains and data enters patient demographic and financial information in the medical center computer systems; ensures data integrity, completeness and confidentiality in a variety of areas as assigned by supervisor; may perform insurance verification related duties such as securing insurance benefits and prior authorization as assigned.

7. *Describes medical center payment policies and expectations, provides financial options to patients, explains insurance coverage and responsible party obligations; communicates insurance non-coverage to the patient; delivers a notice of non-coverage when necessary; obtains and witnesses necessary signatures on medical center forms.

8. *Supports the financial goals of Bryan Medical Center by assuring timely collection of patient deductibles, co-insurance and deposits; identifies underinsured, uninsured and self-pay patients for immediate referral to financial counselors for pursuit of third party payers.

9. *Collects payments according to area procedure; writes receipts and acts as cashier after hours, including balancing of petty cash per department specific procedure; secures/releases patient valuables (money, credit cards, jewelry, etc.), writes receipt and maintain logs/audits; secures motel/respite rooms for patients and/or families as needed.

10. *Generates, assembles, files, logs and distributes patient charts including forms, physician’s orders, armbands and labels according to patient type and specific department needs.

11. *Updates patient demographic and financial information to ensure complete and accurate files; enters on-line computer comments to assist others who access the patient record; delivers admission and/or other applicable paperwork to the nursing units.

12. *Audits and distributes working reports related to registration, including those associated with charges, census, overdue arrivals, Medicare audit and others as related to department specifics; follows computer downtime procedures.

13. *Based upon patient's condition, transports or arranges for transport of patients; assists patients, families and visitors in a professional, courteous and constructive manner to ensure a continuum of quality patient care.

14. *Reads, reviews and operationalizes new/revised policies/procedures via email, postings, mailings, voice mail and meetings.

15. *Follows Medical Center protocols in communicating and releasing patient information.

16. Completes follow up calls to patients who have left the Emergency Department without all necessary demographic obtained.

17. Acts as the preferred trainer of registrars and/or volunteers on specific duties utilizing area-training checklists, training manual and on-the-job coaching.

18. Orders supplies and forms; contacts vendors as needed to ensure proper equipment functioning/maintenance.

19. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

20. Participates in meetings, committees and department projects as assigned.

21. Performs other related projects and duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of federal regulations including COBRA, Advance Directives, Medicare, Corporate Compliance, OSHA and HIPAA.

2. Knowledge and ability to work in all registration functions in the Emergency Department.

3. Knowledge of third party payer requirements.

4. Knowledge of credit payment practices and procedures.

5. Knowledge of general office procedures including filing system maintenance, standard clerical techniques and completing accurate logs and reports.

6. Knowledge of basic body mechanics and wheelchair operation.

7. Knowledge of computer hardware equipment and software applications relevant to work functions.

8. Ability to communicate effectively both verbally and in writing.

9. Ability to perform crucial conversations with desired outcomes.

10. Ability to establish and maintain effective working relationships with all levels of personnel, medical staff, volunteer and ancillary departments, and diverse patient populations.

11. Ability to problem solve and engage independent critical thinking skills.

12. Ability to maintain confidentiality relevant to sensitive information.

13. Ability to prioritize work demands and work with minimal supervision.

14. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

High School Diploma or equivalent required. Background in scheduling, pre-authorization and registration is preferred. Minimum of three (3) years of experience in a medical environment preferred. Minimum of two (2) years of experience working with pre-registration or registration preferred