Position Purpose and Objectives

This position exists to provide superior quality customer service to members who are in the process of obtaining a 1st Mortgage, Home Equity Loan, Home Equity Line of Credit and Home Improvement Loan. Mortgage Loan processors will process all loans in a timely and accurate manner. The employee will maintain an open line of communication with the member and/or branch personnel as all necessary paperwork and documents are being gathered. The employee will review all needed conditions of loan approval (i.e. appraisal, title, flood certifications and income verification) to ensure compliance to Texans Credit Union Policy, State and Federal regulations. Additionally, employee is responsible for preparing/distributing the required preliminary initial disclosures within the requisite time-frame per federal requirements, preparing closing documents and coordinating/scheduling loan closing dates.

Major Duties and Essential Functions

• Comprehensive review and analysis of 1st Mortgage, Home Equity Loans, Home Equity Lines of Credit, Lot Loans, Construction Loans, and Home Improvement loans (purchase and refinance).
• Provide timely and accurate review of conditions of loan approval
• Calculation of basic income
• 1st line of appraisal and title review
• Establish timely and proactive communication routines to follow up on conditions of loan approval and loan status updates with our members and/or branch personnel
• Order and follow-up on vendor related documents (appraisal, title, flood certifications)
• Prepare and distribute preliminary initial disclosures
• Prepare and distribute loan closing documents
• Schedule loan closing appointments and coordinate with branch personnel
• Proactively manage loan pipeline
• Complete loan funding process
• 1st level escalation support
• Performs additional duties as assigned
• Provide utility and support in the following areas
• Home Equity Line of Credit (HELOC) Conversions
• Home Improvement Loan Draw Conversions
• Review and Monitor HELOC expiration C-View reporting. Prepare HELOC expiration letters (3 month and 9 month period

Positions directly supervised: None

Specific knowledge, skills, and abilities required for this position:

• Good working knowledge and proficient understanding of Texas 1st Mortgage and Home Equity Lending and Requirements
• Proficient in Mortgage/Home Equity loan processing with a good understanding of Mortgage/Home Equity products
• Excellent written and verbal communication skills
• Strong interpersonal skills to interact with members, vendors and other internal departments
• Detail oriented
• Ability to work independently and also thrive in a team and a fast-paced, ever-changing high production loan environment
• Good computer skills and a working knowledge of Microsoft Office products including Excel
• Excellent time management and organizational skills
• Fundamental understanding of FISERV Velocity and OSI/DNA systems
• Good working knowledge of CFPB-Dodd/Frank Ability to Repayment requirements and TRID regulatory parameters

Education: Equivalent to a high school education

Experience: Minimum 3 years of similar or related experience in Mortgage/Home Equity loan processing