Location: The Westin Michigan Avenue - Chicago

Department: Event Planning / Group Housing

Employment Type: Full-Time

Reports To: Event Planning Manager / Director of Events

Vinayaka Hospitality was founded in 2008 on a foundation of innovation, intelligence, and compassion. Our team takes pride in combining a passion for hospitality with practical hotel management. By collaborating with renowned brands like Hilton, Marriott, and Hyatt, we efficiently manage 11 properties across diverse locations. Committed to ongoing growth, we actively seek opportunities and are dedicated to helping both our team and hotels thrive. We remain responsive and proactive in our strategies for sales, marketing, and revenue, ensuring swift adaptability to market changes. Beyond Management, we cultivate strong partnerships with major industry players, showcasing our dedication to success in the ever-evolving world of hospitality

Join the team at The Westin Michigan Avenue Chicago — a landmark downtown hotel where elevated comfort meets iconic luxury. At The Westin, you’ll be part of a culture that champions well-being, innovation and extraordinary experiences for both guests and associates. Nestled on Chicago’s Magnificent Mile, you’ll work in a dynamic setting offering inspiring views, modern amenities and a commitment to “doing well, and doing good.” If you’re passionate about hospitality and ready to elevate your career in a role where your purpose matters, let’s create unforgettable moments together.

Position Summary

The Group Housing Coordinator is responsible for managing group room blocks, billing workflows, commissions, and guest payments while serving as a liaison between clients, accounting, sales, and hotel operations.

Key Responsibilities

· Review and prioritize client and internal emails daily

· Manage room blocks, cutoff dates, rooming lists, and inventory

· Release unused rooms and update systems for cancellations and no-shows

· Post and reconcile advance deposits, payments, and refunds

· Generate invoices and follow up on outstanding balances

· Review Errors Report and resolve PsBar and DB discrepancies

· Create and manage Passkey reservation links

· Track comps, rebates, tax exemptions, attrition, and airline billing

Systems Used

· Lightspeed

· MARSHA

· CI

· Passkey

· Sertifi

· CTAC

· PsBar

· OnDemand

AVAILABILITY

This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.