*The schedules for these roles are Wednesday - Friday 1700-0500 alt Saturdays and Mon-Thurs 2000-0700*

The Extended Coverage Representative supports customers by ensuring the efficient movement of inventory through proactive after-hours logistics support. This role is responsible for managing existing customer accounts, negotiating rates based on market conditions, identifying and resolving shipment issues, and maintaining strong service execution during non-standard business hours.

Responsibilities

• Proactive and diligent execution of on-time tracking and tracing for all shipments in transit.
• Disseminate relevant and accurate tracking updates to internal team members.
• Maintain internal and external systems with current shipment details.
• Communicate load requirements to drivers and carriers to ensure successful execution.
• ⁠Provide proactive communication when delays or service risks arise.
• Respond to customer and carrier inquiries regarding shipment status.
• Conduct driver check calls throughout the shipment lifecycle.
• Ensure all load-related data is accurately captured and stored.
• Track location, dwell time, and utilization for trailer pool customers.
• Assist Afterhours Capacity Management with carrier compliance onboarding.
• Provide support in securing replacement carrier capacity in the event of a carrier fall-off.
• Collaborate with the Extended Coverage Manager and On-Call Broker Support to support high-volume carrier capacity securement efforts.
• Communicate customer-approved rates when soliciting additional freight opportunities.
• Demonstrate working knowledge of rating and pricing tools to support accurate rate communication.
• Cross train within the Extended Coverage team.

Knowledge, Skills, and Abilities

• Ability to perform effectively in a fast-paced, high-pressure environment.
• Strong multitasking and prioritization skills.
• Ability to follow verbal and written instructions with accuracy.
• Ability to work independently and collaboratively.
• Demonstrated negotiation skills.
• Efficient understanding of Microsoft Office (Outlook, Word and Excel).
• Have a good understanding of geography and interstate system in the United States.
• Be able to calculate transit and understand time zones.
• Ability to balance competing priorities across multiple systems.

Education/Experience

• Bachelor’s degree in supply chain management, business or similar field required. 1 year of relevant work experience may be substituted for each year of education required.
• Prior customer service or logistics experience highly desired.

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $45,008.00-$69,575.00
• Pay Grade: 7
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor