Position Title: Police Dispatcher, 40 hours, Mixed Shift

Location: Worcester, MA Memorial Campus

Time Type: Full time

Remote Type: On-site (100% Onsite)

Job Category: Operations

Job Family: Facilities

Job Type: Regular

Req ID: R26102644

Description:

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:
Non-Exempt

Hiring Range:
$19.78 - $27.49
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Monday, Sunday, Thursday, Tuesday, Wednesday

Scheduled Hours:
Mixed

Shift:
4 - Mixed Shift, 8 Hours (United States of America)

Hours:
40

Cost Center:
10030 - 5170 Public Safety

Union:
UMass Memorial Public Safety Union (Memorial Police)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the operation of a two-way communications system, as well as monitors, receives, relays, records police alarms, intra-departmental calls, emergency calls, signals and other messages. Dispatches the appropriate emergency personnel and equipment to incidents and emergencies.

I. Major Responsibilities:
1. Utilizes closed circuit television monitors and related emergency dispatch center equipment to monitor law enforcement and safety conditions. Identifies unauthorized activity or potentially problematic situations and dispatches appropriate police officers to investigate situations as appropriate.
2. Monitors fire, public safety alarms, and card access systems, and dispatches personnel to investigate problem sites as necessary.
3. Operates a two-way radio communications system to dispatch officers to calls in their area of coverage.
4. Initiates “Code Red”, “Code Pink”, or other emergency calls as required. Utilizes paging system as necessary.
5. Reports questionable or problematic conditions to supervisor, Police Sergeant, or others as appropriate.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma

Preferred:
1. 6-12 months of related office/clerical/administrative support experience is preferred.

Experience/Skills:
Required:
1. Requires the ability to operate personal computers, report terminals, or computer-based equipment for data entry/retrieval and checking.
2. Typical applications software used: Basic use of word processing programs.
3. Requires excellent telephone communications/customer relation skills.
4. Must have the flexibility to be temporarily re-assigned to any other site in the system.
5. This position requires a high degree of accuracy and alertness in dispatching police personnel, and the dispatcher must maintain a calm demeanor and composure in responding to crisis situations.
6. Preference will be given to those who have a minimum of one (1) year of paid or verifiable full time equivalent volunteer experience which involved working on automated equipment as a dispatcher in a police or fire department, EMS or ambulance agency;

SPECIAL REQUIREMENT:
1. Pursuant to the Federal Bureau of Investigation (FBI) CJIS
2. Security Policy, police dispatchers are required to undergo both a Division of Criminal
3. Justice Services (DCJS) and FBI criminal fingerprint-based background check.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

About Us:

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day. Who is a caregiver? It's not just the person who delivers the care. It's all the people who make it work ... and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.