About Appellation

Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship. Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025.

Overview of Position:

The Pool Attendant / Server at Appellation Healdsburg is a key part of the hotel’s outdoor hospitality experience, ensuring that guests enjoy a luxurious, relaxing atmosphere at the pool. Combining attentive service and a friendly demeanor, this role provides food and beverage service at the pools and surrounding outdoor areas, while also maintaining cleanliness, presentation standards, and safety for all guests.

This is an ideal opportunity for a passionate hospitality professional who enjoys working in a dynamic, guest-focused setting, with a love for providing personalized service in a relaxed luxury environment.

Primary Duties and Responsibilities:

• Greet guests warmly upon arrival to the pool area, offering assistance with seating, towels, and setting up lounge chairs or umbrellas.
• Provide seamless table and poolside food and beverage service, taking orders promptly, accurately entering them into the POS system, and delivering orders efficiently.
• Be knowledgeable about the poolside food and beverage menu, offering thoughtful suggestions and answering guest questions confidently.
• Monitor guest needs proactively throughout their time at the pool, ensuring they are comfortable and have everything they need for an enjoyable experience.
• Maintain cleanliness and tidiness of the pool deck and cabana areas, including wiping tables, straightening chairs, and replenishing water and amenities.
• Assist with set-up and breakdown of the pool area each day, ensuring towels and other supplies are stocked and neatly presented.
• Uphold the highest standards of safety and sanitation, including monitoring pool water conditions (as required by hotel policy), and responding promptly to spills or other hazards.
• Communicate effectively with the kitchen and bar teams to ensure timely and accurate delivery of food and drinks.
• Assist in managing guest incidents or concerns with professionalism and grace, escalating to a supervisor when necessary.
• Maintain awareness of hotel events, amenities, and property offerings to answer guest questions and promote hotel services.
• Support the pool supervisor with light administrative tasks, such as towel inventory or guest usage logs.
• Perform other duties and responsibilities as assigned by the Pool Manager or Food & Beverage Supervisor.

Skills & Qualifications:

• Previous experience in a poolside, resort, or high-volume outdoor dining environment preferred.
• Warm, engaging personality with exceptional guest service skills and a commitment to making each guest feel welcome and valued.
• Ability to remain calm and professional in a fast-paced, sometimes physically demanding environment.
• Strong organizational skills and a keen eye for cleanliness and safety.
• Comfortable working outdoors in various weather conditions.
• Basic knowledge of food and beverage service, with a willingness to learn menu details and beverage pairings.
• Physical stamina to lift trays, push pool carts, and stand/walk for extended periods.
• Must be able to work flexible shifts, including weekends and holidays.
• Familiarity with POS systems and basic computer skills.
• Lifeguard or pool safety certifications (a plus, but not required).

Essential Functions:

To perform the duties and requirements for this job, you must have the following physical abilities:

• Sit and stand for extended periods of time, walk up and down stairs
• Enter data into a computer terminal, operate standard office equipment, and use telephone
• See and read a computer screen and printed matter with or without vision aids
• Hear and understand speech at normal levels and on the telephone
• Speak so that others may understand at normal levels and on the telephone
• Constant: sitting, standing and repetitive use of hands, arms, and legs
• Frequent: typing, use of mouse, bending of neck, climbing stairs
• Occasional: twisting of neck

You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast-paced environment with or without reasonable accommodations.

Equal Opportunity Employer

Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national original, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws.