Position Summary:
To coordinate and administer student financial services for Rindge Campus graduate and undergraduate programs, including reviewing aid applications, administering financial aid, processing institutional, state, federal and private aid funds, counseling students and families and responding to customer service issues.

Typical Schedule:
Generally, the hours for this exempt position are Monday through Friday. As an exempt employee your schedule may vary based on the number of hours needed to meet the job responsibilities. The individual holding this position may need to be available early morning, evening and weekends to meet the needs of the department.

POSITION DUTIES AND RESPONSIBILITIES:
Essential Functions of the Position:

• Financial Aid processing and counseling for Franklin Pierce students. Review aid applications, evaluate need and award financial aid in an efficient, timely, and accurate manner in accordance with established policies & regulations.
• Manage all aspects of federal financial aid as assigned.
• Complete federal verification. Resolve aid eligibility questions. As necessary, utilize professional judgment in revising financial aid awards due to special circumstances.
• Work with assigned caseload of students and families to secure overall financing of an FP degree through federal, state, institutional and private financing programs.
• Update and maintain policies and procedures relevant to assigned position. Continue developing efficient and timely procedures for awarding, notification and aid processing.
• Work with Athletics leadership with processing of financial aid for athletes.
• Oversee all state aid processing and reconciliation.
• Respond to customer service questions and concerns from staff, faculty, students, and families.
• Assist in training activities for staff regarding customer service issues and regulatory and procedural topics.
• Complete and coordinate withdrawal and refund calculation (R2T4) process for designated student caseload. Ensure that all federal regulations related to refund calculations are followed.
• Maintain current knowledge of federal and state aid regulations. Maintain current knowledge of institutional awarding policies. Participate in training activities and stay current with financial aid matters.
• Other duties as assigned by the VP for Student Financial Services.

EXPECTATIONS:
In this position, the Assistant Director would be expected to have or possess:

• Ability to maintain confidentiality in all situations relating to the University.
• Ability to deal effectively and sensitively with student financial information.
• Skills with interpreting and applying complex regulations, federal and state laws, and university policies.
• Excellent communication skills, including verbal and professional writing skills.
• Ability to balance priorities and multi-task to accomplish assigned tasks within the required time frame.
• Proven effectiveness in dealing with a wide range of professionals, staff, and administrators, as well as outside organizations, regarding highly sensitive personal, financial and/or legal matters. Frequently communicates general information to university constituency, understanding that some situations may require the ability to relay complex or adverse information with tact and diplomacy.
• Skill in compiling and analyzing data and preparing reports.
• Ability to accept supervision, assignments, change, and correction.
• Maintain and foster positive working relationships.

SPECIAL CONDITIONS OF EMPLOYMENT: Incumbent must be able to successfully complete a background check.

POSITION SPECIFICATIONS AND REQUIREMENTS:
Previous Experience: Three to five years of relevant administrative financial aid experience, or a combination of education and experience from which comparable knowledge and skills are acquired.

Knowledge and Education:

• Bachelor's degree in an appropriate discipline or at least five years of relevant experience required.

• Ability to understand and explain to others technical information in a manner that is easily understood.
• Experience with Microsoft Office Suite (specifically, Word, Excel and Outlook).
• Experience with PowerFaids and Jenzabar preferred.
• Excellent telephone and customer service skills.

License(s) and Certificate(s): N/A

Environmental Conditions: Incumbent will work under typical office conditions.

Contact with Students: Significant daily contact with students.

Contact with Faculty and/or Staff: Significant daily contact with staff and faculty.

Contact with Community and Vendors: Significant contact with community and vendors.

Confidentiality: The incumbent will have access to and will use confidential information on a day-to-day basis. All information regarding students is protected by FERPA and considered confidential. Student information may not be shared without the express written permission of the student. Confidential information may not be discussed or released without the express permission of the immediate supervisor or the Dean.

Benefits

At Franklin Pierce University, we take pride in providing a comprehensive and competitive benefits package to support the well-being and security of our valued employees. Here are some highlights of the benefits you can enjoy as part of the Franklin Pierce community:

• Paid Time Off (PTO): Enjoy 160 hours (4 weeks) of Paid Time Off, along with additional paid sick time for your well-being.
• Paid Holidays: Benefit from 20 paid holidays, including a 10-day winter break with full pay.
• Health and Wellness: Access medical, dental, and vision coverage for you and your family, ensuring comprehensive health care.
• Life Insurance: Secure the future for yourself and your family with employer-paid Life Insurance coverage ranging from 1.5x to 3.0x your salary, depending on your role.
• Disability Coverage: We cover both short-term and long-term disability, providing financial protection in unforeseen circumstances.
• Retirement Planning: Contribute to your retirement with our 403(b) plan, with immediate 100% vesting. Franklin Pierce University also makes contributions to support your long-term financial goals upon one year of employment or if qualified with prior higher education employment.
• Educational Benefits: Invest in your growth and development with our tuition benefits, allowing you and your qualifying family members to pursue undergraduate and graduate programs.
• Additional Perks: Enjoy various perks, including pet insurance, accident insurance, critical illness coverage, travel discounts, local business discounts, and more!

At Franklin Pierce, we prioritize the well-being, development, and satisfaction of our employees. We are committed to providing a supportive work environment and a range of benefits that align with your needs and aspirations.

Explore additional details about Franklin Pierce University's vibrant community and the enchanting Monadnock Region through the following resources:

• Delve into our campus life and stories with e-versions of our Campus Magazine, Pierce.https://www.franklinpierce.edu/alumni/news/pierce-magazine/index.html
• Discover the unique features and attractions of the Monadnock Region through the Thrive Guide. https://issuu.com/mcleancommunications/docs/monadnock_thrive_guide_24

These resources offer valuable insights into the rich experiences awaiting you at Franklin Pierce University and the surrounding community. Come join us in shaping the future of education at Franklin Pierce!

About FPU

Since its establishment in 1962, Franklin Pierce University has been a catalyst for the academic success and personal growth of numerous undergraduate and graduate students. Rooted in a robust liberal education foundation, we provide majors and programs that cultivate vital professional skills, foster close relationships among students, faculty, and staff, and offer personalized, financially accessible academic opportunities that empower our students to realize their full potential.

Our impact extends across a diverse range of learners, including residential undergraduates, online students, and full-time graduate students, through our primary campus in Rindge, NH and additional online and graduate centers in Manchester and Lebanon, NH, Austin, TX and Goodyear, AZ. As we uphold our commitment to excellence, we continually explore innovative models and programs that build upon our rich legacy, guiding students to expand their knowledge, pursue their passions, and graduate as capable, engaged leaders.

At Franklin Pierce University, we hold firm in our belief that establishing a lasting legacy involves supporting and preparing students to thrive as leaders and contributing members of society. To achieve this mission, we recognize the importance of fostering a diverse community comprised of exceptional individuals from various backgrounds, all dedicated to advancing our shared goals.

Notice of Nondiscrimination
Franklin Pierce University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment.

Diversifying the student body, faculty, and administration is congruent with our mission. We value diverse populations and cultures including, but not limited to, ethnicity, gender, gender identity, national origin, neurodiversity, race, and religion. Franklin Pierce University is an EO/AA/Vet/Disability employer.