Job Summary

The Club Clerk supports daily Club operations by maintaining accurate membership records, providing clerical and administrative support, and creating a welcoming environment for members, families, staff, volunteers, and visitors. This role ensures efficient processes that uphold safety, confidentiality, and member experience standards. The Clerk contributes to the Club’s priority outcomes in Academic Success, Healthy Lifestyles, and Good Character & Citizenship.

Job Functions

Membership Management

• Maintain accurate membership files and ensure all applications and renewals are complete.

• Manage member sign-in, attendance tracking, and program rosters.

• Prepare attendance and membership reports.

• Collect membership and program fees following internal control procedures.

Clerical & Administrative Support

• Answer phones, greet visitors, and respond to inquiries professionally.

• Distribute informational materials regarding Club programs and events.

• Perform office duties including filing, photocopying, data entry, mail sorting, and supply inventory.

• Support visitor sign-in procedures and internal communication tools.

Customer Service & Team Support

• Provide a welcoming environment and model positive behavior.

• Support Club staff and assist with special events or seasonal activities.

• Participate in staff meetings and required training.

Additional Responsibilities

• Assist with special programs and fundraising activities.

• Maintain a professional and organized workspace.

• Represent the Club positively at all times.

• Adhere to organizational policies and procedures.

Relationships

Internal:

Daily contact with Club Director, staff, volunteers, and members.

External:

Contact with parents, schools, community partners, and visitors.

Schedule*

Monday – Friday

Hours: TBD

*May include occasional evenings or weekends.

Education and Experience

• High school diploma or GED required.

• Minimum one year of office, clerical, or customer service experience.

• Proficient in Microsoft Office and office equipment.

• Strong organizational skills and attention to detail.

• Positive communication skills and ability to interact with youth and adults.

• Youth-serving organization experience preferred.

Abilities

• Ability to maintain confidentiality.

• Strong customer service orientation.

• Ability to manage administrative tasks accurately.

• Adaptability in a fast-paced environment.

Environmental and Working Conditions

Community-based setting serving youth, families, and partners. May require travel to other sites. Frequent deadlines. Physical activity includes standing, walking, and lifting up to 20 lbs.

Physical and Mental Requirements

Ability to perform office tasks, focus in a busy environment, and manage moderate stress levels.

Additional Compliance Requirements

• Annual background checks required.

• Must be authorized to work in the United States.

• Employment is at-will.