Job Title: Station Technician

Report to: General Manager

Location: Santa Barbara, CA

Job Type: Full-time, Non-exempt, 32 hours per week, 4 days per week, Thursday to Sunday 7:00 am - 3:30 pm or 9:00 am - 5:30pm

Founded in 2014, Bicycle Transit Systems (Bike Transit) is a woman-owned business with a mission to operate bike share systems that create connections in our communities and protect our planet. We operate and manage a portfolio of bike share systems across the United States, as well as a nation-wide customer service call center. We are currently looking for an exceptional Station Technician to join our Santa Barbara team!

The Station Technician assists with the daily maintenance of Santa Barbara BCycle docks and stations, as well as the preparation, refurbishment, installation/removal and optimization of BCycle stations across Santa Barbara. Under the direction of the Operations Supervisor, Station Technicians are responsible for ensuring that stations are fully functional with strong focus on dock communication troubleshooting, parts replacement, maintenance of clean and safe infrastructure, and ensuring a seamless bikeshare experience for the public. Perform basic Field Tech responsibilities in the event that all docks are functional and need no repair.

A few of the benefits we offer:

Competitive compensation packageAffordable medical, dental and vision insurance options401k with up to 4% employer matchUp to 3 weeks PTO Sick Leave4-day workweekPaid parental leaveFree bike share membershipsCore Responsibilities:

Ensure 24/7 station functionality, operability and repair stations.Provide regular station and electronic maintenance.Conduct equipment repairs, programming and installations using internal best practices and SOP's.Open, close and respond to job tickets in a timely manner.Perform regular assessments of ticket system. Provide complete service records for all work performedRespond to direction from and communicate and coordinate proactively with the Santa Barbara BCycle Operations Supervisor and Field Team to resolve urgent needs and manage triage of tickets based on priority and user impact.Work closely with the Operations Supervisor and General Manager to successfully implement station expansion, reconfigurations, moves, and new installations.Maintain the inventory of Santa Barbara BCycle station assets, including infrastructural pieces, electronic dock components, tools and equipment, hardware, and station & dock batteriesMaintain and refurbish Santa Barbara BCycle station equipment and used equipment procured from other
systems.Be a safe and courteous driver and cyclist.Interact with bike share passholders and the public in a friendly and professional manner.Demonstrate continued comprehension on programming, repair, and maintenance of BCycle stations.Maintain a clean, safe, and orderly workshop and warehouse environment.Use BTS and BCycle software tools to track, maintain, and log workflow.Other duties as assigned, including working assigned Field Technician shifts as needed.

Education and/or Work Experience Requirements:

Valid driver license and clean driving record that passes insurance requirements for the company.Computer hardware, electronics and/or electrical experience required.Comfortable driving larger vehicles such as vans and box trucks.College degree preferred in related field, or equivalent professional experience.Technical and mechanical aptitude.Strong communication and interpersonal skills.Strong computer aptitude, and command of various software/productivity tools.Strong attention to detail and thoroughness in all work performed.Comfortable using power and hand tools, following all safety procedures and in accordance with manufacturers guidelines and internal SOPs.Must be a team player with a positive attitude.Ability to identify and communicate needed improvements.Ability to adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.Ability to follow instructions, respond to managements direction and solicit feedback to improve performance.Sense of humor.

Physical Requirements and Special Demands:

Frequently bend, stoop, and twist throughout the dayRequires the ability to regularly lift objects up to 65+ lbs. and carry objects of this weight for distances up to 150 feet.Requires the ability to perform work while standing for prolonged periods of time.Repetitive motion required of the wrists, hands, or fingers occasionally throughout the workday.May require working and riding a bicycle outdoors in various climates including rain, cold, and heat conditions. Also, requires warehouse work and some office work when necessary.Will occasionally require working on short ladders.Comfortable driving, stopping, and working in busy outdoor urban environments.See details of objects that are less than a few feet away.Safely operate vehicles and cargo bikes in heavy traffic in an urban environment.Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.This role requires the ability to speak clearly so listeners can understand, understand the speech of another person.Ability to maintain regular, punctual attendance in accordance with company and department policy.This is a full-time position expected to work 32 hours per week (4 days per week, 8 hours per day). Some hours outside of this, including nights and weekends, may be required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer M/F/V/D