Position Overview

Under the general direction of the Chief Medical Officer (CMO) and the direct supervision of the Medical Director, the advanced practitioner will provide continuing and comprehensive health care for the individual and family across all ages and genders within the context of Patient-Centered Medical Home (PCMH) policies and procedures. The clinician will exercise individual initiative and independent action to ensure high-quality and comprehensive primary care. The two central tenets of PCMH lie in team-based care and care coordination. The advanced practitioner is expected to be an integral part of the Primary Care Team (PCT), leader, and engaged team member.

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Essential Duties

• Works as an integral member of the PCT, which includes careful attention to customer service, population management, appropriate delegation, and participation in the quality initiatives of the health center. Because of the inherent authority and responsibility of the position, the physician is expected to display exemplary communication skills and to lead by example.
• Conducts a care program within their discipline’s scope of practice and collaborates with physician staff, responsible for examining, diagnosing, and treating patients. Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Renders services to patients of NSCH in a competent, professional, and ethical manner; makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• The advanced practitioner will prescribe buprenorphine-containing medications as needed to care for patients with opioid use disorder safely.
• Seeks outside advice and consultation as necessary; refers for specialty care and confirmation of diagnosis and treatment when appropriate.
• Participates in health promotion and disease prevention activities, including screening, immunization, and health education events sponsored by NSCH.
• Takes part in quality assurance and patient care assessment activities. PCMH relies on each PCT to act on the data provided, continuously improving the quality of care.
• The scope of practice for invasive procedures will be established on the hire date. New procedures can only be added with the written approval of the (associate) medical director and the CMO.
• Adheres to the documentation standards set for NSCH staff.
• Performs emergency treatment consistent with established policies and procedures accepted standards of care.
• Assumes "on-call" responsibilities for NSCH.
• Participates in extended access to patient care as needed.
• Participates in and complies with all policies, procedures, and reimbursement plans related to MassHealth and other state and federal reimbursement programs or commercial payors with which NSCH may contract or affiliate.
• Participation in and compliance with all policies and procedures related to Medicare, Medicaid, other federal and state reimbursement programs, Blue Cross/Blue Shield, and the payment plan of any commercial insurer, health maintenance organization, preferred provider organization, accountable health plan, or other health benefit program with which NSCH may contract or affiliate.
• Must comply with all NSCH policies and procedures; all bylaws, rules, regulations, and policies of any hospital or facility you are granted privileges; and all applicable state and federal laws.
• Fulfills the expectations of the advanced practitioner position, including other duties as needed.

• Current NP/PA Massachusetts License.
• Certification in respective specialty.
• Two years working as a licensed NP/PA in an ambulatory care setting; experience in a Community Health Center preferred.
• Fluent in Spanish and/or Portuguese, a plus.
• Competency in working with Microsoft Office Suite and Electronic Medical Records systems; familiarity with Epic is a plus.
• Reliable transportation and the ability to travel between sites as needed are required.
• Completion of NSCH compliance training.

Required Skills and Abilities:

• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills, committed to establishing a safe and respectful environment for team members.
• Proven ability to work in a fast-paced environment, with excellent time management skills.
• Ability to work in a culturally diverse environment.
• High commitment to continuous improvement in the quest for comprehensive, quality health care.
• Demonstrated interpersonal relationship skills.

Work Environment Conditions

• Clinic, urgent care, mobile unit, telehealth, etc.
• Potential exposure to infectious diseases
• This position operates in a professional, fast-paced, and collaborative environment.
• Regular interaction with colleagues, supervisors, and/or clients occurs in person, by phone, and via digital communication platforms.
• Standard office hours apply, with occasional flexibility required to meet deadlines, attend meetings, or respond to organizational needs.
• Work may require sitting or standing for extended periods, using computers and other standard office equipment.
• Employees are expected to follow all organizational policies and procedures, including those related to safety, confidentiality, and ethical conduct.

Physical Requirements

• Frequent standing, lifting, and assisting with patient transfers
• Occasional lifting of materials (e.g., boxes, equipment) weighing up to 50 pounds
• Ability to sit or stand at a desk for extended periods, with consistent use of computers and telephones
• May be required to travel to multiple sites within a single day

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings yearly. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID-19, including providing proof of having received the COVID-­19 vaccine, unless a religious or medical exception is granted. All prospective employees must be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork.

To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please get in touch with the Human Resources Department at hr@nschi.org

North Shore Community Health is dedicated to building a diverse workforce. Are you excited about this role but feel that your experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and a thriving cultural scene.

For Information, Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org