The Director of Personal Training & Wellness Floor Operations plays a highly sales-driven, revenue-focused leadership role within the YMCA of Montclair, a leading nonprofit dedicated to strengthening the community. This position is responsible for the strategic and financial success of Personal Training, the Pilates Studio, and the day-to-day Wellness Floor Operation. A major component of this role is achieving and exceeding aggressive sales, revenue, and retention benchmarks through strong leadership, operational excellence, and innovative growth strategies. Additional responsibilities include staff supervision, staff development, member engagement, and program expansion.

OUR CULTURE:

At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner collaborating with others, identifying and meeting our community needs.

ESSENTIAL FUNCTIONS

Personal Training & Pilates Studio (Primary Sales & Revenue Area)

• Lead a diverse, inclusive, and welcoming Personal Training and Pilates Studio team while fostering a high-performance, sales-driven culture.
• Develop, implement, and manage departmental operating plans with clear, measurable sales and revenue targets for both the department and individual trainers.
• Hold staff accountable for achieving personal and team sales goals, while tracking and reporting key metrics related to new client acquisition, retention, package sales, and studio growth.
• Provide comprehensive supervision of the Personal Training and Pilates Studio team, including recruiting, onboarding, coaching, ongoing performance management, and in-service trainings designed to improve sales effectiveness and service quality.
• Lead the successful launch, development, and expansion of the Pilates Studio, including aggressive sales strategies, new revenue initiatives, and targeted cross‑selling to existing PT clients.
• Create and manage the annual departmental budget, including revenue forecasting, expense management, sales performance tracking, and necessary corrective action to ensure financial success.
• Ensure staff maintain required certifications and that training supports both service quality and sales conversion skills.
• Maintain strong and frequent communication with staff, members, and leadership, promoting member engagement, retention, and high satisfaction scores.
• Coordinate member incentives, special events, and related engagement initiatives designed to increase program utilization and revenue.
• Serve as Race Director for the Montclair Run, overseeing planning, logistics, partnerships, volunteers, and revenue goals for the event in collaboration with the Executive Director, Healthy Living Coordinator, Marketing, and Development teams.

Wellness Floor Operations:

• Develop and implement comprehensive operating plans, including clear Standard Operating Procedures (SOPs), to ensure a seamless and positive member experience.
• Provide hands‑on, visible leadership to staff to promote a consistently welcoming, attentive, and member‑centric environment.
• Create and manage the annual budget, including staffing, program expenses, and member engagement initiatives; monitor performance and take corrective action as needed.
• Build and maintain effective communication with Wellness Floor staff and members, addressing needs and feedback promptly and professionally.
• Ensure staff maintain all required certifications and comply with training standards.
• Uphold safety protocols and ensure compliance with federal, state, and local regulations.
• Coordinate member engagement events, wellness challenges, and incentive programs that enhance community connection and retention.
• Support the YMCA’s annual fundraising campaign and serve on committees/boards as assigned.

Risk Management & Compliance

• Maintain full compliance with YMCA Abuse Prevention and Risk Management policies.
• Complete all required training and ensure programs adhere to high‑risk supervision standards.
• Conduct thorough screening of employees and volunteers and provide ongoing supervision to ensure safety policies are upheld.
• Provide regular feedback and enforce behavioral expectations and boundaries in alignment with YMCA standards.
• Respond promptly and appropriately to any reports of suspicious behavior or violations of policy, following mandated reporting procedures.
• Consistently communicate the YMCA’s commitment to safety for all members, participants, and staff.

• Emotional Maturity
• Communication
• Critical Thinking and Decision Making

• Sales: Successful deliverables related to developing and exceeding sales goals.
• Service: Exceptional customer service skills, with experience to include genuine enthusiasm for serving members.
• Degree in health, nutrition, exercise science or equivalent preferred and a minimum of two years successful experience in the Health and Wellness fields in a leadership position.
• Physically and mentally able to respond to emergencies and administer CPR effectively.
• Must be willing to obtain YMCA certifications.
• Two to three years’ experience working with varied ages in a wellness environment.
• Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment.
• Creative and inspiring program development.
• Proven ability to lead staff and volunteers.
• Ability to work under occasional stressful conditions and to work irregular hours.
• Ability to work independently.
• Strong communication, interpersonal, and leadership skills.
• Excellent verbal and written communication.
• Proven team player.
• Ability to interpret, adopt, and apply guidelines/procedures

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. While performing the duties of this job, the employee is regularly required to stand, walk, sit and talk or hear. This work requires sufficient strength, agility and mobility to perform essential position functions as well as those required for Fitness certifications. The employee must occasionally lift and/or move up to 25-50+ pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

COMPANY BENEFITS:

Benefits include complimentary YMCA membership; accrued PTO; Medical, Vision, and Dental Health Insurance; paid Holidays, enrollment in the Y’s retirement program (must complete 1000 hours within 2 years of service) with 12% of salary contributed by the Y; 75% discount for SACC (before and aftercare), Early Learning Center, and Summer Camp programs in our Y facilities; a rewarding career with professional growth and advancement opportunities; a challenging and fun work environment with creative and talented individuals.

SALARY RANGE: $53,000 – $60,000 annually