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Summary:

The Service Plumber is responsible for diagnosing, repairing, installing, and maintaining plumbing systems, equipment, fixtures, and piping in commercial service environments. This role focuses on troubleshooting issues, providing effective solutions, and ensuring customer satisfaction while following all applicable codes and standards. The Service Plumber will receive direct and indirect supervision. This position is a safety-sensitive job, where the employee is responsible for and has the ability to impact their own safety as well as the safety of those around them. Therefore, all federal, state, and local laws regarding drug and alcohol use for safety-sensitive jobs apply to this position.

Primary Duties:

1. Expertly diagnoses, repairs, installs, or replaces plumbing systems, fixtures, piping equipment, and controls used to transport water, waste, gases, or hot liquids
2. Evaluates plumbing issues on-site and determines appropriate repair or replacement solutions
3. Reads and interprets diagrams, manuals, and specifications to understand system layouts and service requirements
4. Works cooperatively with co-workers, customers, and other trades to ensure all work meets building codes (local and state), safety regulations, and legal requirements
5. Accepts directives and guidance from Field Supervisor
6. Ensures efficient and high-quality completion of all service calls
7. Maintains a clean and organized work vehicle, tools, and equipment
8. Available and willing to travel to assigned service locations
9. Available and willing to work overtime, on-call rotations, evenings, or weekends as needed

Secondary duties:

1. Performs manual labor tasks that prepare the work area for primary service tasks
2. Participates in meetings, workshops, training, and seminars as required
3. Other duties as assigned

Minimum qualifications:

1. Minimum of 8000 OTJ hours in residential and/or commercial plumbing
2. Journeyman’s license in plumbing preferred
3. Solid understanding of plumbing codes, diagnostic techniques, and safety practices
4. Ability to read and interpret diagrams, plans, and manuals
5. Strong attention to detail and commitment to quality workmanship
6. Ability to work independently with excellent time-management skills
7. Strong communication and customer-service skills
8. Good organizational skills
9. Observes and abides by all Company procedures and safety rules
10. Ability to work and interact with others in a positive and professional manner

EDUCATIONAL, LICENSING AND CERTIFICATION REQUIREMENTS:

1. Minimum of a high school diploma or GED
2. Hold OSHA certification (must obtain within 60 days of hire date)
3. Valid Class E driver’s license
4. Valid social security number

ANALYTICAL REQUIREMENTS:

This position requires strong trade knowledge related to the diagnosis, repair, and installation of plumbing systems, including familiarity with various materials and joining methods. The employee should have strong knowledge of mathematics and basic geometry to understand system layouts, measurements, and troubleshooting processes.

PHYSICAL DEMANDS:

The physical demands of this position are rigorous in nature.

1. Ability to lift up to 100 pounds independently
2. Ability to push, pull, carry, and maneuver heavy items (with additional manpower or appropriate tools)
3. Ability to withstand long periods of standing, squatting, stooping, and crawling (stationary positions up to 50% of time)
4. Ability to feel, grasp, operate, and position items with fingers and hands
5. Ability to effectively perform work at ground level, above ground level, below ground level, and in confined spaces such as crawl spaces, basements, attics, and mechanical rooms

WORK ENVIRONMENT:

The employee is regularly exposed to moderate levels of heat, cold, moisture, wind, and sun. The employee may be exposed to water, high-voltage electrical currents, flammable materials/gases, high-pressure tubing, pipes and valves, and other hazards commonly encountered in service environments. Noise levels vary from moderate to high; ear protection is recommended when noise levels are elevated to reduce possible hearing damage.

QuesTec Mechanical is an Equal Employment Opportunity and Affirmative Action employer. As such, we do not discriminate based upon race, religion, color, national origin, gender (including gender identity), sexual orientation, age, veteran status, disability status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.