Power Plant Operators, Distributors, and Dispatchers jobs in Washington

About Us

At R&R Heating & Air Conditioning, we’re more than just HVAC—we provide heating, cooling, plumbing, and electrical solutions to homes and businesses across the Inland Northwest, improving lives and pushing the boundaries of what’s possible. We are a locally owned, community-focused HVAC company with a reputation for doing things the right way.

Position Overview

The Dispatcher is the heartbeat of our daily operations. You’ll be responsible for managing the dispatch board, maximizing efficiency, and ensuring our technicians are set up for success every day.
This role requires strong communication, quick decision-making, and the ability to juggle multiple priorities while staying flexible and responsive as priorities shift throughout the day. This position is Full-Time with an On-Call Rotation.

Key Responsibilities

Dispatch & Scheduling

Manage and optimize the dispatch board to ensure maximum efficiency and productivity

Keep schedules full by proactively managing open time slots

Dispatch technicians based on skillset, availability, urgency, and location

Actively manage and reduce drive time to improve overall operational efficiency

Coordinate and schedule sold work (installations, repairs, and projects)

Technician Support & Communication

Maintain consistent communication with technicians throughout the day

Adjust schedules in real-time based on job progress, emergencies, and cancellations

Support field teams to ensure smooth workflow and job completion

Customer Experience

Assist with incoming customer calls when needed

Maintain high-quality customer interactions with efficient call handling

Resolve customer concerns quickly, professionally, and with care

Administrative & System Management

Accurately document and update all job information in ServiceTitan

Properly classify calls for reporting and operational tracking

Order parts and materials as needed for upcoming jobs

Process warranties in a timely and accurate manner

What We’re Looking For

Strong organizational and multitasking skills

Ability to think critically and make decisions quickly

Excellent communication skills (both with customers and internal teams)

High attention to detail and accuracy

Ability to adapt quickly and stay effective as priorities shift throughout the day

Tech-savvy; experience with ServiceTitan or similar software is a plus

Schedule & Availability

Full-time in office position

Open availability required

Participation in on-call rotation

Success Metrics

Dispatch board efficiency and schedule fill rate

Technician drive time optimization

Call quality and customer satisfaction

Accuracy of job documentation and system updates

Why Join R&R?

Be part of a growing, locally trusted company

Work in a team-oriented, supportive environment

Opportunities for growth and advancement

Make a real impact on both customers and your team

Apply Today

If you’re organized, driven, and thrive in a fast-paced, team-oriented environment, we’d love to hear from you.

Service Dispatcher

Transit Power Distribution Coordinator

Service Dispatcher at R&R Heating & Air Conditioning Inc. – Spokane, Washington

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