OVERVIEW OF POSITION:

Leasing Agent is the property’s marketing and sales representative whose primary duties are to market the property/company, greet clients, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons, in a manner consistent with Integrity Asset Management’s standards and expectations. Responsibilities include but are not limited to the following:

VALUES

We expect that all new Team Members follow Integrity’s vision for creating great living experiences. These values are: Safety Basics: Practice safe behavior in everything I do. Take action to always put safety first. Speak up to ensure the safety of others. Courtesy Basics: Project a positive image and energy. I am courteous and respectful to Team Members, Residents and Guests. Go above and beyond to exceed Resident and Guests expectations. Show-Ready Basics: Ensure my area is Show-Ready at all times. Ensure I and my Team Members are Show-Ready at all times. Efficiency Basics: Perform my role efficiently so Residents and Guests get the most out of their experience. Team Member Basics: I am key to Integrity’s success. By believing in the vision and demonstrating the values consistently, I create great living experiences which achieve the desired business result.

ORGANIZATIONAL RESULTS

Our Team Members demonstrate commitment to meet or exceed expected goals, both individually set and corporate driven. Performs work in a professional manner while meeting deadlines. Makes decisions and/or uses resources with full consideration of cost impact on division & budgets; manages own time effectively; demonstrates ongoing attention to new technology & methodology that will eliminate waste and/or add cost benefit to current processes and procedures. Reports issues to Investment Manager as necessary. Maintains a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet. Inspects models and “market ready” vacancies daily to ensure cleanliness. Answers incoming phone calls and handles each call accordingly, whether it is a client call, irate resident, service request, etc. Transfer calls to assistant manager or property manager when appropriate. Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits. Updates online advertising to reflect current market pricing on a weekly basis. Maintains awareness of local market conditions and trends. Contributes ideas to the property manager for marketing community and for improving resident satisfaction. Occasionally will be asked to perform external market outreach at nearby businesses, organizations, etc. Actively coordinates all renewals throughout the month. This includes sending letters (90, 60, 30 days) and scheduling resident appointments to discuss renewal rates and leasing options. Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Types miscellaneous resident communication as needed. Completes all lease paperwork including related addenda and accepts rents and deposits. Completes Guest Card information form on all clients, sends thank-you notes and performs follow-ups. Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies. Inventories office supplies on periodic basis. Reports need to property manager. Organizes and files appropriate reports, leases and paperwork. Attend corporate meetings and trainings when requested. Assists property manager and assistant manager in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc. Assists the Investment Manager with any and all property management tasks he/she assigns. Responds to resident inquiries, compliments and criticisms in a timely and constructive manner. Responds to corporate, owner, and lender requests in a professional and timely manner.

PERSONAL INTERACTION

Keeps appropriate people informed of department and/or project status; actively listens to understand different viewpoints; encourages open expression of ideas and opinions; clearly expresses ideas and information in both oral and written form. Communicates well with co-workers, residents, vendors, property level staff, and corporate officers. Maintains positive customer service attitude. Makes periodic inspections with residents of move in/move outs. Reviews all notices to vacate to determine the cause of the move-out. Works well with others to accomplish team objectives; objectively promotes team members’ skills and abilities; shows respect for team members and their ideas and is sensitive to cultural differences; expresses own ideas and opinions clearly and professionally; effectively builds relationships. Creates and communicates high expectations for staff and hold staff accountable for results. Is persistent and resourceful in analyzing and solving problems to achieve targeted results; contributes high quality ideas and successful solutions; meets deadlines and thoroughly completes the job. Reports all liability, property incidents and worker’s compensation claims to corporate office immediately and follows all the reporting guideline to ensure paperwork is completed and submitted timely. Daily marketing in person to prospects in which the employee interacts.

PERSONAL RESPONSIBILITY

Adheres to Integrity’s ethical standards; actions consistently match words; builds trust; treats people fairly; follows through on commitments. Maintains regular attendance to successfully perform the duties of the position in a productive and efficient manner; arrives at the beginning of each work period fully prepared to begin the duties on time. Keeps up to date on business and job-related knowledge and skills; seeks to broaden perspective beyond immediate job; pursues continuous learning and self-development. Upon achieving certifications, maintains active membership in professional organization as applicable. Demonstrates understanding of systems and possesses skills necessary to perform duties satisfactorily on a daily basis; applies technical and business knowledge. Identifies and promotes good management practices by analyzing performance. Ensures that the Fair Housing, American with Disabilities Act, Fair Credit Reporting Act, LIHTC, bond or HUD guidelines are being followed at all times by on-site staff (where applicable). Ensures the accurate and timely submission of all compliance reports (where applicable). Ensures on-site knowledge of resident-landlord laws. Demonstrated capacity to solve resident conflicts in an efficient and equitable manner. Markets the property/company daily by posting to multiple on-line social media sites as well as other media types to help increase the occupancy at the property. Accepts responsibility for own performance; anticipates, identifies, and works effectively to remove performance barriers; works toward results and successfully achieves goals; takes on challenging assignments; exercise responsibilities as a faithful steward of the position with which he/she has been entrusted.

OTHER DUTIES

Sets specific performance management goals to directly benefit the properties assigned. Other duties as assigned by Investment Manager.

REPORTS TO

Investment Manager

TRAVEL REQUIREMENTS

Position travels to/from corporate on an as-needed basis; may need to travel to vendor locations to pick up needed supplies. Occasional need to utilize personal transportation to inspect apartment community and surrounding neighbourhood. In some cases, the leasing consultants will need to operate a property golf cart to show residences to potential customers. Must have valid driver’s license and personal vehicle automobile insurance to drive on any company property.

SPECIAL SKILLS

Position requires excellent leasing and closing skills. Must have knowledge of basic computer skills. Must be organized with attention to detail and accuracy. Must possess good communication skills both oral and written and be proficient at problem solving. Must be able to work well under pressure and use discretion while maintaining customer confidentiality. Bilingual in Spanish is preferable.

EDUCATION AND EXPERIENCE

A High School diploma or GED.

PHYSICAL REQUIREMENTS

Standing and walking or sitting alternatively depending on specific needs of the day. Estimate 50% of time is spent on feet and 40% sitting at desk. Frequent need to perform activities related to inspecting and presenting the property. Lifting and carrying of weights under 50 lbs.

CERTIFICATES ENCOURAGED BUT NOT REQUIRED:

• National Apartment Leasing Professional (NALP)
• Certified Apartment Property Supervisor (CAPS)
• Certified Apartment Manager (CAM)