Reports To: Workforce Manager

Nonexempt/hourly - Anticipated hire date January 5, 2026. (This role is a grant funded, full-time, one-year position, with continued employment contingent upon the receipt of grant funding).

SUMMARY

The Workforce Navigator is responsible for supporting the operation of UACDC’s community workforce services by assisting with the operations of the INVEST Workforce program and case management of STEPS for Success, working directly with clients, developing partnerships for workforce opportunities, and overseeing the implementation of workforce services within the community. Additionally, this role provides instruction and coaching to jobseekers or members of the community on technology, software applications, certification platforms, and ensuring the proper use of technology. The mission is to provide individuals with wraparound care and tools for economic mobility, financial success, and workforce readiness education to gain or maintain sustainable employment, stable finances and self-sufficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor participant sign in process and maintain accurate records.
• Provide supervision and consultation for computer lab guest needs.
• Deliver case management and wraparound services for clients.
• Provide initial screening and assessments for assigned cases and referrals.
• Responsible for entering client progress notes, required monitoring data and follow-up details in the case management and workforce systems.
• Maintain thorough records of client interactions and update data regularly.
• Develop personalized action plans and financial goals for clients.
• Coordinate and conduct job readiness and other workforce-related training courses.
• Create and maintain positive relationships with partners for job opportunities and workshop facilitation.
• Develop a working knowledge of community resources.
• Assist in collection and management of data for reports.
• Offer general instruction to computer lab guests on equipment usage.
• Follow multiple grant guidelines for program operation and analysis.
• Monitor files and programs downloaded on computers to prevent harmful software.
• Assist users with troubleshooting basic computer instructions or generate technology service reports.
• Maintain inventory, order supplies, and keep thorough records of maintenance activities.
• Assist with customer service and job readiness protocols.
• Represent the organization at outreach opportunities and job fairs.
• Set up and shut down computer labs according to work hours.
• Perform clerical duties and generate monthly reports.
• Operate within program budget guidelines.
• Other duties as assigned.

ACCOUNTABILITY

Customer Service, Recordkeeping, Financial Coaching, Technology and Systems

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Motivation & Initiative - Sub competencies: Ethical, Professional, and Persuasive: Shows commitment to the company and employees; Assertive takes a lead role; Creates new idea; Exhibits self-confidence; is achievement oriented; Ability to be persuasive & is an effective negotiator.
• Administrative Skills - Sub competencies: Detail Orientation, Planning & Organizing: Possesses ability to organize, plan and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work, establishes clear goals, tasks and plans, anticipates potential problems & analyzes alternative solutions
• Interpersonal Style - Sub competencies: Interpersonal Skills, Communication, and Teamwork. Relates to people in an open, honest, sincere manner. Treats people with respect. Develops effective working relationships is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with supervisor, co-workers and direct reports
• Self-Management - Sub competencies: Adaptability, Reliable, Dependable, Self Sufficient, and Composure: Adapts readily to changes. Works effectively under stress. Needs minimal supervision; is comfortable working in a fast-paced environment. Is reliable, dependable & results oriented Maintains productivity & composure under pressure. Views problems as opportunities to create new solutions.
• Thinking & Problem-Solving - Sub competencies: Problem Solving; Judgment & Decision Making. Diagnoses problems efficiently. Gathers sufficient input before making decision or plans. Makes timely decisions. Quickly determines source of problem. Identifies information needed to solve problem. Analyzes alternative solutions
• Customer Focus/Orientation - Sub competencies: Customer Orientation Sensitive & responsive to internal and external customer needs; demonstrates skills in customer service and satisfaction, maintains a positive attitude, willing to listen to customer problems & seeks solutions; stays in tune with changing needs of customers.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Associate’s degree required; bachelor’s degree preferred. 3-5 years of work experience in social service, customer service and/or workforce initiatives. Financial or banking acumen a plus. Non-profit experience is a plus. Excellent technology skills including MS Office applications. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals.

LANGUAGE SKILLS

Ability to read, write, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to effectively communicate in English, Spanish proficiency preferred.

MATHEMATICAL SKILLS

Ability to apply concepts, analyze numbers and navigate general calculations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

COMPUTER SKILLS

To perform this job successfully, an individual should have a general knowledge of computers and security measures and a specific knowledge of database software; internet software; training software; online forms protocol; and internet navigation. Proficient in Microsoft Office Suite and Outlook.

CERTIFICATION, LICENSES, REGISTRATIONS

• CPR (Cardiopulmonary Resuscitation)
• First Aid Training
• AED (Automated External Defibrillator)

OTHER QUALIFICATIONS

• Ability to establish and sustain effective working relationships with a team, as well as external agencies and partners when required.
• Excellent verbal and writing skills.
• Excellent organizational and time management skills, as well as the ability to work independently.
• Skills in coordinating activities, evaluating data and establishing priorities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

Disclaimer: Job descriptions are not meant to be all-inclusive, and the job itself is subject to change. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

University Area CDC does not discriminate applicants or employees for terms of employment on the basis of race, color, religion, sex (including pregnancy, and sexual orientation), national origin, age, disability, or genetic information.