SUMMARY

The FCS Program Manager is responsible for overseeing the daily operations of the FCS SH/SE team, ensuring that service delivery goals align with the mission of Bridgeways. This role serves as a key resource within the department, supporting a diverse team and ensuring they have the necessary tools and resources to perform their duties effectively. The FCS Program Manager may also manage a case load as needed, handles the clinical billing processes, facilitates effective resource allocation and comprehensive program development to enhance service quality.

Position: Full-time

Pay: $77,000 - $83,600/ Annually

Benefits:

Our benefit programs have been curated to provide employees with options and comprehensive coverage including:

• Generous Paid Time Off -- New Employees accrue up to 31 paid days off, including 15 flexible use PTO days, 10 paid holidays, 2 personal days, as well as the final week of the year.
• Comprehensive medical, dental, and vision insurance with medical premiums starting as low as $30 biweekly (must work 30+ hrs/week)
• Optional Life Critical Illness, Illness, and Pet Insurance available.
• 401K with employer matching after 90 days and immediate vesting.

100% Employer Paid Benefits:

• Mental health coverage through Teledoc Mental Health includes both therapists and psychiatrists.
• Roadside Assistance for all employees.
• Long Term Disability Insurance (must work 30+ hrs/week)
• Teledoc Health Coverage (if working <30 hrs/week)
• Vision, prescriptions, and entertainment discounts

ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.

• Billing Management: Oversee all aspects of fee-for-service billing, including authorizations, data entry, claim submissions, and follow-up on rejections and denials.
• Medical Records Oversight: Ensure timely responses to medical records requests, maintaining compliance with relevant regulations.
• Financial Coordination: Collaborate with the finance department to manage billing for internal fund expenditures and ensure accurate financial reporting.
• Performance Review: Conduct monthly assessments of billing efficiency, monitor employee performance, and identify opportunities for process improvements.
• Strategic Implementation: Develop and implement strategic initiatives aimed at quality improvement and compliance, utilizing chart reviews and performance monitoring to guide efforts.
• Relationship Building: Foster strong relationships with funders and partners, supporting outreach, marketing, and public relations activities to enhance program visibility and engagement.
• Operational Facilitation: Oversee day-to-day operations of the FCS team, ensuring effective communication with the program director regarding policy implementation and operational changes.

PREFERRED QUALIFICATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Degree in business, management, social work or a related field OR applicable lived experience.
• Experience in business development, case management, and medical billing processes.
• Strong financial acumen and a thorough understanding of HIPAA regulations.
• Proven experience in case management and community outreach initiatives.

LANGUAGE SKILLS

• Able to interpret and communicate complex information and reports.
• Proficient in basic math and problem-solving.
• Capable of drawing valid conclusions and contributing to policy/program development.

CERTIFICATES AND LICENSES

• Valid WA State Driver’s License or ability to obtain within 30 days of hire.
• Must be authorized to work in the United States.
• Requirement to pass a background check in accordance with Customer Guidelines and Requirements.

OTHER SKILLS

• Proficient in medical billing software and database management systems.
• Excellent written and verbal communication skills, with the ability to interact effectively with diverse populations.
• Flexibility in scheduling to meet the needs of the agency and its stakeholders.

PHYSICAL DEMANDS

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• While performing the duties of this job, employees are regularly required to sit at a desk or computer terminal.
• They frequently reach with their hands and arms, as well as talk and hear.
• Occasionally, employees may need to stand and walk.
• The position requires the ability to lift and/or move up to 10 pounds regularly and occasionally up to 25 pounds.
• Specific vision abilities required for this role include close vision and the ability to adjust focus.

WORK ENVIRONMENT

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• The work environment is typical of an office setting, with moderate noise levels.

At Bridgeways, our commitment to equity, dignity, and opportunity for all remains steadfast. We exist to challenge systemic barriers and create lasting change for individuals and communities facing significant challenges, especially those living with mental health challenges and other marginalized identities.

As a social enterprise, we take pride in fostering a supportive and inclusive environment. Whether through stable housing, meaningful employment, or welcoming spaces that celebrate diversity, our work is rooted in compassion and a deep commitment to equity.

We believe everyone deserves fair treatment, access, and opportunity regardless of identity, background, or circumstances. We are dedicated to breaking down barriers and advocating for the resources that empower people to meet their goals.

This is not just what we do—it’s who we are.