This position reports to the Director of Service Management within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. The Service Manager position oversees the development of Goodwill employees through the direct supervision and development of employee and store performance goals. This position is responsible for implementing, monitoring, and analyzing Journey Maps, career plans, and researching and implementing alternative workforce development methods and strategies. This position fosters professional growth, operational efficiency, and long-term success by providing job coaching, crisis intervention and promoting a culture of trust, accountability, and continuous learning.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

Qualifications: