As Command Investigations continues to rapidly grow, we have a need for a new Accounts Receivable Representative in our Lake Mary, FL headquarters. This position will be responsible for contacting clients to obtain AR, running AR aging reports, recording payment and working with clients on payment options.

Essential Functions

• Communicates existing AR balances to client and requests payment.
• Assists with month-end closing and updates, including balancing accounts receivable, write-offs, and report distribution.
• Runs consistent reporting for finance management on outstanding accounts receivable and plans to receive payment.
• Serves as a liaison between Finance and Sales for accounts with longstanding balances, recognizing escalation needs.
• Reviews AR aging reports and collect past due balances.
• Sends payment letters and call clients to request payment updates.
• Maintains detailed log of collection attempts and follow up on promises to pay
• Recognize troublesome accounts, and direct business unit/ sales managers attention.
• Advises Operations and Sales of payments from clients and escalate issues.
• Monitor AR Dashboard and complete missing information where needed
• Retrieve outstanding invoices from legacy and current accounting systems.
• Prepares weekly cash projections.

Qualifications for Accounts Receivable Representative:

• Must have experience managing high volume in a fast-paced environment
• 2+ years of Accounts Receivable / Customer Service experience
• 1+ years of experience with Business Central and/or Microsoft Dynamics CRM.
• Comfortable being on the phones with clients and working with Sales and Operations regarding discrepancies in invoices.
• Heavy Excel experience, including using macros, pivot tables, and vlookups.

This position may be eligible for a hybrid role after a successful orientation period.