Join a High-Performing Primary Care Team That Truly Puts Patients First

Cold Hollow Family Practice is seeking a Front Office / Scheduling Coordinator who takes pride in their work, thrives in a fast-paced environment, and wants to be an essential part of a team-based, patient-centered medical home.

This is not a typical receptionist role. You will be the hub of patient access, communication, and coordination, supporting providers, nurses, and patients across the full continuum of care.

If you are someone who:

• Enjoys responsibility and variety in your day
• Works collaboratively and supports your team without being asked
• Communicates clearly, kindly, and efficiently
• Takes ownership and finishes what you start

…you will fit right in with our culture.

What Makes This Role Unique

• You are a key part of the care team, not just the front desk
• You help ensure patients get the right care at the right time
• You contribute directly to quality outcomes and patient experience
• You work in a practice that values efficiency, teamwork, and doing today’s work today

Key Responsibilities

Patient Access & Communication

• Manage high-volume, multi-line phone systems professionally and efficiently
• Schedule appointments based on clinical needs and provider availability
• Screen and triage calls appropriately, including urgent situations
• Communicate clearly with patients, providers, and external partners

Scheduling & Care Coordination

• Coordinate appointments across providers and services
• Arrange referrals, procedures, and follow-up care
• Track orders and ensure completion of referrals and testing
• Support care coordination with specialists and community resources

Patient Registration & Check-In

• Verify and update demographic and insurance information
• Ensure required consents and documentation are complete
• Provide a welcoming, professional first impression for every patient

Checkout & Financial Responsibilities

• Collect co-pays and process payments accurately
• Schedule follow-up care based on provider plans
• Provide patients with visit summaries and next steps

Administrative & EHR Workflows

• Manage patient messaging and ensure timely responses
• Process incoming records and route appropriately
• Perform pre-visit planning and insurance verification
• Maintain accurate, complete documentation in the EHR

What We’re Looking For

Required:

• High school diploma (some college preferred)
• 2+ years of experience in a medical office or similar setting
• Strong computer and data entry skills

Core Competencies:

• Ability to manage multiple tasks with frequent interruptions
• Strong attention to detail and organizational skills
• Excellent customer service and communication skills
• Comfort working in a fast-paced, team-based environment

Our Culture

At Cold Hollow Family Practice, we:

• Work as a true team—we help each other and step in where needed
• Take pride in high-quality, patient-centered care
• Value efficiency and accountability—we complete our work each day
• Support a workplace that is professional, collaborative, and positive

Why Join Us?

• Be part of a respected, independent primary care practice
• Work in a model aligned with value-based care and patient-centered outcomes
• Contribute meaningfully to your community in rural Vermont
• Join a team that values both people and performance

Schedule

• 4 days per week
• 8:00AM – 6:00 PM (rotating schedule)
• The position is hourly, full-time with a salary range of $17.31 to $23.45

Apply Today

If you are ready to take on a meaningful role with responsibility, teamwork, and impact, we’d love to hear from you.