Position Title: Case Manager

Reports To: Project Coordinator

Classification: Salary (Exempt); Essential

Location: Greenbelt, MD

Hours: Flexible Schedule; Full-Time position

Who We Are: Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field

Summary:

This position provides Homeless Prevention and Rapid Re-Housing services through the Supportive Services for Veteran Families Grant. Services are to be provided to low-income Veteran families that are at risk of becoming homeless or who currently are homeless. The Veterans First program follows a Housing First model and philosophy. The Case Manager will always utilize best practices and participant-centeredness. The Case Manager will assist Veteran Families in quickly maintaining or obtaining permanent housing, with a goal of achieving housing stability within 90 days. The Case Manager will work to empower low-income Veteran Families in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George's counties to become stably housed.

Responsibilities:

• Provide prevention and rapid re-housing services to at least 50 low-income Veteran Families annually
• Maintain services to a caseload of a minimum of 15 Veteran families at any time
• Develop, implement and revise 90-day housing stability plan with Veteran Families.
• Case Management as it pertains to housing stability plan
• Deliver face-to-face contacts to participants, when safe and appropriate
• Foster wellness and independence
• Engage participants and assess individual needs, preferences and strengths
• Assist participants in locating and maintaining permanent housing
• Make appropriate referrals to identified needed services
• Act as a liaison with landlords and other community stakeholders
• Collaborate with agencies providing services to participants, including community, government, and VA
• Participate in multidisciplinary meetings and regular supervision
• Maintain paper and electronic files
• Maintain participants’ electronic records in the Homeless Management Information System
• Demonstrate empathy and flexibility in responding to participants' needs and requests
• Attend professional trainings and conferences as required
• Minimum of 50% of time spent in the field
• Perform all other duties as assigned

Education:

• High School Diploma/GED Required
• Bachelor’s Degree Preferred

Qualifications:

• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, addiction, poverty, foster care, mental health, youth/young adults, and other individuals
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training
• from historically marginalized communities is strongly preferred
• Valid driver's license and ability to operate a motor vehicle.
• Understanding and/or experience working with Veterans
• Solid decision-making and problem-solving skills (Identifies and resolves problems in a timely manner; uses sound and accurate judgment; Attention to detail)
• Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)
• Strong written communication skills (Writes clearly, informatively, and with accuracy)
• Excellent Customer Service (Displays kindness and respect and meets service expectations; Upholds client confidentiality)
• Commitment to Growth and Development (Strives to build knowledge, skills, and best practices)
• Attendance/Punctuality (Consistently on time and ensures support coverage, as necessary)
• Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)
• Strong work ethic, including integrity, honesty, professionalism, and accountability for actions and actions. (willingness to get “dirty” and support colleagues in achieving outcomes)
• Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)
• Experience with Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based reporting systems.

Physical & Environmental Requirements: A minimum of 50% of time may be spent working in the field with participants, in the car, outdoors, or in shelters. Other time will be spent in the office completing administrative and paperwork and meeting with the supervisor.

Background Checks

The selected candidate will be required to complete and pass background checks specific to contract requirements that may include reference checks, education and employment history verifications, criminal history background check and fingerprinting, FBI Background Check, National Sex Offender Registry Check, and Driving Record check.

Direct Reports: None

Indirect Reports: None

Specific Requirements: Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver's license.

Other Details

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation: The hiring hourly pay range is between $27.94 and $30.53. The starting pay is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience.

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with the agency’s COVID-19 protocols and applicable law and guidance. This includes but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider under CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health.

Location: Greenbelt, MD

Interview Process: Phone screening, panel style interview, final interview.

Website: www.friendshipplace.org

Equal Opportunity Statement: We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

Reasonable Accommodation Statement: Friend Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting www.friendshipplace.org