Who we are:

Owens (A Friesen Group Company)

Owens provides state-of-the-art medical equipment and supplies to patients and caregivers throughout the North State and the Reno area. For more than 60 years, we've been providing custom healthcare solutions for patients and providers. We're committed to providing patients with the highest quality care, with a wide range of services, including CPAP/BiPAP, capnography, non-invasive ventilation, airway clearance, and specialty therapies.

Owens Core Values:

Human Value – Take Ownership – Make the Difference – Set the Pace – Embrace Change

Who we are looking for:

Are you detail-oriented, dependable and organized? Do you thrive in a fast-paced environment, understand the importance of clean claims, and enjoy solving billing challenges that help keep patient care moving smoothly? If so, you may be the perfect fit for our Billing Representative position.

As a Billing Rep You will be responsible for preparing, submitting, and following up on claims for DME services. This role ensures accurate billing, resolves claim denials, communicates with payers, and supports patients with billing-related questions.

What You’ll Do

· Submit claims to Medicare, Medicaid, and commercial insurance plans.

· Verify insurance benefits, coverage, authorizations, and required documentation for DME items.

· Review, correct, and resubmit denied or rejected claims.

· Post payments, reconcile accounts, and maintain accurate billing records.

· Communicate with patients, payers, and referral sources to address billing questions or resolve discrepancies.

· Ensure compliance with payer guidelines, DME regulations, and internal company policies.

· Collaborate with customer service and internal teams to ensure timely and accurate billing.

· Other job duties as assigned.

What Makes You a Great Fit

· You’re highly organized with strong attention to detail.

· You enjoy problem-solving and researching claim issues.

· You communicate clearly and professionally with both patients and payers.

· You’re comfortable learning new systems and adapting to changes in payer rules.

· You work well independently but also collaborate effectively with team members.

Qualifications

· High school diploma or equivalent (Required)

· Prior work experience in a medical setting. Understanding of insurance authorization and reimbursement.

· Customer Service experience.

· Knowledge of HCPCS codes, modifiers, and documentation standards, preferred.

· Familiarity with Medicare/Medicaid and commercial insurance billing practices.

· Strong data-entry and computer skills, including Microsoft Office.

· Excellent verbal and written communication skills.

· Ability to manage multiple priorities with accuracy and efficiency.

What We Offer

· Competitive salary

· Health, dental, and vision benefits

· Paid time off and holidays

· Supportive team-based environment

· Meaningful work that directly impacts patient quality of life